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SKGU
Paper Tape
Posts: 1
Registered: ‎09-09-2019
Location: IN
Views: 375
Message 1 of 2

Moto G5 pluse frozen while charging in night

I plugged my Moto g5 plus in charging with the use of it's original charger in night but when I checked in morning the system was frozen non of the applications was working. In the next morning alarm was not working, even system watch was also stopped and I was not able to use the mobile it like frozen so restarted my phone which took more than usual time. After restarting Mobile is working fine and had to plugged in again for charging. 

This happened multiple times in last one month.

 

Can any one suggest what is the issue and how I can solve this issue.

 

Thanks 

Senior MotoAgent
Senior MotoAgent
Posts: 36
Registered: ‎09-11-2019
Location: US
Views: 19
Message 2 of 2

Re: Moto G5 pluse frozen while charging in night

Hi SKGU

 

Thanks for posting. I would suggest booting your device first to Safe Mode and leave it overnight. Safe mode starts the device without any third-party apps running. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Mike
Motorola Support

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