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LydiaAries
Blue Screen Again
Posts: 1
Registered: ‎04-22-2017
Location: GB
Views: 536
Message 1 of 2

Moto G5 sound suddenly not working and video playing

Hi there,

 

My Moto G5 has been working fine for almost two years since I got it. Suddenly any notification from any app is silent, I make a call and cannot hear the other people, obviously ringing does not work. I cannot play videos either!

I have restarted it many times, I have reset app permissions.  Before that I performed hardware test and not working. Not sure it's  a hardware issue though, as videos I would receive on messenger applications won't  even play with an error message "Cant play video". Also I cannot even record videos anymore..

 

Please help!

Samana
Paper Tape
Posts: 1
Registered: ‎07-19-2019
Location: GB
Views: 135
Message 2 of 2

Re: Moto G5 sound suddenly not working and video playing

Hi,

I have the exact same problem with my Moto G5. 

The videos and music are only playing via external speaker (Bluetooth). It doesn't works with the phone speaker and earphone...

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