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id2test
Paper Tape
Posts: 1
Registered: ‎11-30-2019
Location: NL
Views: 442
Message 1 of 1

Moto G5s - Screen is always black

Moto G5s - Screen is always black since a few weeks.
Phone works, as it it vibrates once with a correct fingerprint used, and vibrates twice when not.

But there is no way to get anything displayed on screen, it just remains dead/black. Even when charging, using different chargers and cables, the screen remains totally black.

Also when turning it on with volume down pressed the recovery menu is also not shown.

It's impossible to reset the phone this way, to see if that helps.

The phone is still in warranty, but I cannot find info on how/where to return the phone to in The Netherlands, as it definitely seems broken to me.

 

Can anybody please provide this information?

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