Motorola Community

Moto G PhonesMoto G5 / Moto G5 Plus
All Forum Topics
Options

7 Posts

02-09-2018

IN

8 Signins

108 Page Views

  • Posts: 7
  • Registered: ‎02-09-2018
  • Location: IN
  • Views: 108
  • Message 1 of 6

Moto G5s plus ghost touches every time i unlock my phone

2019-01-30, 11:10 AM

My moto g5s plus have suddenly started ghost touching and its very quick in all directions . Unless i lock the phone it keeps calling people, changing alarms , app settings and what not. Why is this issue suddenly cropped up without any software updates or apps i installed recently.I have been Moto phones since last 10 years and this is the first time i am seeing this and probably the last phone. Please help . 

Reply
Options

83 Posts

01-18-2019

PH

40 Signins

2118 Page Views

  • Posts: 83
  • Registered: ‎01-18-2019
  • Location: PH
  • Views: 2118
  • Message 2 of 6

Re: Moto G5s plus ghost touches every time i unlock my phone

2019-01-30, 21:39 PM

Hi deep215,

 

Thank you for posting. Please confirm all the troubleshooting that you've done with the phone. Also, please try to test the phone in Safe Mode and see how it goes.

 

To Enable Safe Mode

1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Regards,
Mandy
Moto Support 

Reply
Options

7 Posts

02-09-2018

IN

8 Signins

108 Page Views

  • Posts: 7
  • Registered: ‎02-09-2018
  • Location: IN
  • Views: 108
  • Message 3 of 6

Re: Moto G5s plus ghost touches every time i unlock my phone

2019-01-31, 5:27 AM

I have not tried any troubleshooting as yet. I switch off the phone when it starts with the ghost touching and restart after 10-15 minutes. 

The phone works normalyy for some time and then the weird behaviour comes again.

Let me know what troubleshooting i should be doing.

Reply
Options

1689 Posts

03-04-2016

IN

1016 Signins

34385 Page Views

  • Posts: 1689
  • Registered: ‎03-04-2016
  • Location: IN
  • Views: 34385
  • Message 4 of 6

Re: Moto G5s plus ghost touches every time i unlock my phone

2019-01-31, 7:49 AM

 wrote:

I have not tried any troubleshooting as yet. I switch off the phone when it starts with the ghost touching and restart after 10-15 minutes. 

The phone works normalyy for some time and then the weird behaviour comes again.

Let me know what troubleshooting i should be doing.


Hi deep215,.

 

Thanks for writing us back, can you test in Safe Mode and let me know if it behaves the same? Safe Mode will start the device without third-party applications running. To boot into Safe Mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe Mode appears. Restart the device to get out of Safe Mode

 

Thanks

Sandip

Moto Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

7 Posts

02-09-2018

IN

8 Signins

108 Page Views

  • Posts: 7
  • Registered: ‎02-09-2018
  • Location: IN
  • Views: 108
  • Message 5 of 6

Re: Moto G5s plus ghost touches every time i unlock my phone

2019-02-06, 2:10 AM

The issue got resolved after running the phone in safe mode for 1 hour and then restarting again. As of now, the ghost touching have stopped.

Reply
Options

1689 Posts

03-04-2016

IN

1016 Signins

34385 Page Views

  • Posts: 1689
  • Registered: ‎03-04-2016
  • Location: IN
  • Views: 34385
  • Message 6 of 6

Re: Moto G5s plus ghost touches every time i unlock my phone

2019-02-07, 13:48 PM

 wrote:

The issue got resolved after running the phone in safe mode for 1 hour and then restarting again. As of now, the ghost touching have stopped.


Hi deep215,

 

Thanks for writing us back, please do let us know if you need any further assistance.

 

Thanks

Sandip

Moto Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete