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manoj69
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Posts: 8
Registered: ‎09-10-2018
Location: IN
Views: 261
Message 1 of 3

Moto Navigation bar appear on fingerprint auth

I am using moto gesture one button navigation. Everything works fine except one. Whenever an app is requesting for a fingerprint authentication, the navigation bar appears. And at that time, the on screen button are only useful for going back/minimise the app. You cannot use the touch button for navigation at that time. After authentication, when you move inside the app, the nav bar disappear. Then the one button navigation work perfectly fine. Why cannot motorola do the authentication without making the navigation buttons appear on screen?? Is there any fix for this?? If not request motorola to forward this request to moto actions team.

Senior MotoAgent
Senior MotoAgent
Posts: 5,782
Registered: ‎12-04-2017
Location: IN
Views: 150
Message 2 of 3

Re: Moto Navigation bar appear on fingerprint auth


@manoj69 wrote:

I am using moto gesture one button navigation. Everything works fine except one. Whenever an app is requesting for a fingerprint authentication, the navigation bar appears. And at that time, the on screen button are only useful for going back/minimise the app. You cannot use the touch button for navigation at that time. After authentication, when you move inside the app, the nav bar disappear. Then the one button navigation work perfectly fine. Why cannot motorola do the authentication without making the navigation buttons appear on screen?? Is there any fix for this?? If not request motorola to forward this request to moto actions team.


We appreciate your feedback and would like to learn more about this. Could you help us with a screenshot/picture showing what you see and referring to—that should be helpful for us to pass the feedback along.

 

Do let us know if you have any questions?

 

Regards,

Swaraj

Motorola Support

manoj69
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Posts: 8
Registered: ‎09-10-2018
Location: IN
Views: 143
Message 3 of 3

Re: Moto Navigation bar appear on fingerprint auth

Screenshot_20190319-180517.png

 

                                             Screenshot_20190319-180533.png

 

Screenshot_20190221-231236.png

 

 

 

Screenshot_20190319-180548.png

 

Here are some screen shots for fingerprint auth screen and inside app screen. PFA.

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