Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit our eSupport here.

Motorola Community

Moto G PhonesMoto G5 / Moto G5 Plus
All Forum Topics
Options

13 Posts

12-20-2017

India

14 Signins

163 Page Views

  • Posts: 13
  • Registered: ‎12-20-2017
  • Location: India
  • Views: 163
  • Message 1 of 6

Moto g5 plus app crash issue eg.youtube, playstore and all the gaming apps

2018-02-18, 10:45 AM

I have a app crashing issue in my Moto g5 plus every hour or so. I had given my device to the service center.They kept it for about a month but could not repair it.They gave my device back to me stating apply for replacement .Please help me.How to go about with it .My phone is giving me issue since 2 months now.The service center people flashed OS multiple time but nothing seems to work.I have already tried all the troubleshooting methods also .Please help

Reply
Options

53 Posts

03-22-2017

India

160 Signins

1825 Page Views

  • Posts: 53
  • Registered: ‎03-22-2017
  • Location: India
  • Views: 1825
  • Message 2 of 6

Re: Moto g5 plus app crash issue eg.youtube, playstore and all the gaming apps

2018-02-18, 13:00 PM

Try wiping cache partition of the phone(Apps & data will not be erased)

  1. With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on.
  2. Press the Volume Down button to highlight "Recovery mode"
  3. Press the Power button to restart into Recovery mode.
    You'll see an image of an Android robot with a red exclamation mark.
  4. Holding the Power button, tap Volume Up once and then release the Power button.
  5. Use the volume buttons to scroll to "wipe cache partition" and press the Power button to select it.
  6. "Reboot system now" will be highlighted, press the Power button to select it.

Let us know if it helped.

Regards,
sas96
Reply
Options

13 Posts

12-20-2017

India

14 Signins

163 Page Views

  • Posts: 13
  • Registered: ‎12-20-2017
  • Location: India
  • Views: 163
  • Message 3 of 6

Re: Moto g5 plus app crash issue eg.youtube, playstore and all the gaming apps

2018-02-18, 13:02 PM
Already done that
Reply
Options

53 Posts

03-22-2017

India

160 Signins

1825 Page Views

  • Posts: 53
  • Registered: ‎03-22-2017
  • Location: India
  • Views: 1825
  • Message 4 of 6

Re: Moto g5 plus app crash issue eg.youtube, playstore and all the gaming apps

2018-02-18, 13:12 PM
Then if every software troubleshooting steps have been tried already, perhaps getting a replacement is the only solution.

Contact Motorola support :
https://motorola-global-portal.custhelp.com/app/mcp/service/open/request
Regards,
sas96
Reply
Options

28352 Posts

02-02-2016

United States of America

5841 Signins

132765 Page Views

  • Posts: 28352
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 132765
  • Message 5 of 6

Re: Moto g5 plus app crash issue eg.youtube, playstore and all the gaming apps

2018-02-18, 14:13 PM

wrote:

I have a app crashing issue in my Moto g5 plus every hour or so. I had given my device to the service center.They kept it for about a month but could not repair it.They gave my device back to me stating apply for replacement .Please help me.How to go about with it .My phone is giving me issue since 2 months now.The service center people flashed OS multiple time but nothing seems to work.I have already tried all the troubleshooting methods also .Please help


If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step.

 

Have you tested before restoring or installing any apps?


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

13 Posts

12-20-2017

India

14 Signins

163 Page Views

  • Posts: 13
  • Registered: ‎12-20-2017
  • Location: India
  • Views: 163
  • Message 6 of 6

Re: Moto g5 plus app crash issue eg.youtube, playstore and all the gaming apps

2018-02-18, 14:35 PM
Yeah I have tested many times.I dint even restores my contacts.Just checked it as a new phone.Still issue persists.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms