cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Shivakumar3
Paper Tape
Posts: 1
Registered: ‎01-05-2018
Location: IN
Views: 4,907
Message 1 of 8

Moto g5 plus network problem

Iam using 2sims in this phone, Airtel and Jio , so when I turn on 3g/2g mobile data to Airtel Sim , the other Jio sim turns off!!! It turns on only when put mobile data to Jio sim!!! , But I want both sim network with Airtel 2g/3g/4g mobile data on....   In this phone LTE setting is possible only when we turn on mobile data to that sim, but I need Jio only network, and other Airtel 3g/2g with mobile data! See screenshot

sdzshn3
Bit Torrent
Posts: 1,141
Registered: ‎04-01-2017
Location: IN
Views: 4,855
Message 2 of 8

Re: Moto g5 plus network problem

Unfortunately, it's not possible.

LTE option will stick to that sim which is selected for data connection. And LTE can be enabled on only one sim. You can't enable LTE for both Sims at a time.


Best Regards, Syed Zeeshan.
Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 4,761
Message 3 of 8

Re: Moto g5 plus network problem

Hi Shivakumar3,

 

What sdzshn3 said is correct. If you are using dual sim phone, if the first sim was is set to 4G for data, the other sim will automatically set to 2G/3G as there can only be one sim card to be set for data usage.

 

Regards,
Ella
Motorola Support

 

Manish191
Paper Tape
Posts: 2
Registered: ‎03-20-2018
Location: IN
Views: 4,513
Message 4 of 8

Re: Moto g5 plus network problem

Please fix my problem
Manish191
Paper Tape
Posts: 2
Registered: ‎03-20-2018
Location: IN
Views: 4,513
Message 5 of 8

Re: Moto g5 plus network problem

I have a same problem..I m not a layer.. please fix my problem
ashikbs
SCSI Port
Posts: 83
Registered: ‎03-05-2018
Location: IN
Views: 4,481
Message 6 of 8

Re: Moto g5 plus network problem

Experiencing frequent network drops and no Service. Went to service center thrice. On first visit updated fimware. Next replaced the pcb. Even now the problem is there. Tried with differnt carriers. Even network drops when data is turned off and browsing via wifi. Contacted moto support but no assistance from them. Device still under warranty. What's the cause of this issue?Now i can't use my phone.Screenshot_20180322-083104.png

 

5.png

 

2.png

 

ashikbs
SCSI Port
Posts: 83
Registered: ‎03-05-2018
Location: IN
Views: 4,429
Message 7 of 8

Re: Moto g5 plus network problem

There is no response from moto Moderators or agents regarding this.ReTweet this till people at top see this twwet.

https://twitter.com/ashik_balaram/status/977029669777154048?s=19

Share on fb https://m.facebook.com/story.php?story_fbid=1645622885524060&id=100002290928389

gakhilesh
What's DOS?
Posts: 1
Registered: ‎08-06-2018
Location: IN
Views: 2,001
Message 8 of 8

Re: Moto g5 plus network problem

I am facing the similar issue, but no resolution so far, did you get any solutions ?

Top Kudoed Authors