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01-05-2018

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Moto g5 plus network problem

2018-01-11, 4:29 AM

Iam using 2sims in this phone, Airtel and Jio , so when I turn on 3g/2g mobile data to Airtel Sim , the other Jio sim turns off!!! It turns on only when put mobile data to Jio sim!!! , But I want both sim network with Airtel 2g/3g/4g mobile data on....   In this phone LTE setting is possible only when we turn on mobile data to that sim, but I need Jio only network, and other Airtel 3g/2g with mobile data! See screenshot

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1100 Posts

04-01-2017

IN

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Re: Moto g5 plus network problem

2018-01-11, 4:37 AM

Unfortunately, it's not possible.

LTE option will stick to that sim which is selected for data connection. And LTE can be enabled on only one sim. You can't enable LTE for both Sims at a time.


Best Regards, Syed Zeeshan.
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2438 Posts

12-19-2016

PH

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Re: Moto g5 plus network problem

2018-01-11, 19:38 PM

Hi Shivakumar3,

 

What sdzshn3 said is correct. If you are using dual sim phone, if the first sim was is set to 4G for data, the other sim will automatically set to 2G/3G as there can only be one sim card to be set for data usage.

 

Regards,
Ella
Motorola Support

 

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2 Posts

03-21-2018

IN

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Re: Moto g5 plus network problem

2018-03-21, 6:09 AM
Please fix my problem
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2 Posts

03-21-2018

IN

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Re: Moto g5 plus network problem

2018-03-21, 6:10 AM
I have a same problem..I m not a layer.. please fix my problem
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83 Posts

03-05-2018

IN

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Re: Moto g5 plus network problem

2018-03-22, 3:02 AM

Experiencing frequent network drops and no Service. Went to service center thrice. On first visit updated fimware. Next replaced the pcb. Even now the problem is there. Tried with differnt carriers. Even network drops when data is turned off and browsing via wifi. Contacted moto support but no assistance from them. Device still under warranty. What's the cause of this issue?Now i can't use my phone.

 

 

 

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83 Posts

03-05-2018

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Re: Moto g5 plus network problem

2018-03-23, 8:22 AM

There is no response from moto Moderators or agents regarding this.ReTweet this till people at top see this twwet.

https://twitter.com/ashik_balaram/status/977029669777154048?s=19

Share on fb https://m.facebook.com/story.php?story_fbid=1645622885524060&id=100002290928389

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1 Posts

08-07-2018

IN

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Re: Moto g5 plus network problem

2018-08-07, 6:41 AM

I am facing the similar issue, but no resolution so far, did you get any solutions ?

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