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Sanjay711
Paper Tape
Posts: 3
Registered: ‎08-15-2018
Location: IN
Views: 290
Message 1 of 2

Moto g5 plus switching off automatically when locked

When I lock the phone it automatically switches off and I have to turn on the phone again it's so irritating and when I showed it to the people at the Motorola service centre they told it was the OS and still the problem is there please tell me what to do and what is the complaint 

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 204
Message 2 of 2

Re: Moto g5 plus switching off automatically when locked


@Sanjay711 wrote:

When I lock the phone it automatically switches off and I have to turn on the phone again it's so irritating and when I showed it to the people at the Motorola service centre they told it was the OS and still the problem is there please tell me what to do and what is the complaint 


Hi Sanjay711,

 

Greetings from Motorola,

 

I am very sorry to hear that. We take these concerns very seriously and if you send your concerns to apsocial@motorola.com I will make sure it reaches the relevant department for a thorough investigation.

 

The required details:

1. Phone Invoice copy.

2. Service request number/Jobsheet.

3. Active contact number & alternative contact number.

 

We appreciate your patience in this regard.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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