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2 Posts

08-13-2018

India

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Moto g5s Plus microphone issue

2018-08-13, 2:30 AM

The mic of my Moto g5s plus mobile is not working. When I use microphone to call someone, the person on the other end is not able to hear me properly. I have already tried the same in safe mode. But in safe mode also the problem persists.

 

Can anyone help me please?

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76 Posts

01-21-2017

India

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Re: Moto g5s Plus microphone issue

2018-08-27, 21:43 PM
First of all you have to identify whether it's a network issue or the microphone is actually malfunctioning.
To do that, goto the "Device Help" app. It's pre-installed on every Moto phone( if you have disabled it for some reason please enable it).
Now, tap the "Fix" tab and go to Hardware Tests. Here you can test all your device hardware including the microphone.
Just tap on the "Microphone" option under Audio tab and tap "Begin Test".
Now say something with your normal tone and the phone will record it. Then the phone will also play it for you. If you can listen to the recording then your microphone is working perfectly. If not then it has some issues and you should take it to the service centre for repair.
If the microphone is working perfectly then you should contact your service provider as it's most likely a network issue.
*Give a Kudos if my answer is helpful and if it solved your problem accept it as solution ?
Arya
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4 Posts

09-25-2018

United States of America

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Re: Moto g5s Plus microphone issue

2018-09-25, 18:14 PM

there is no "fix tax" under the Device Help app !  please post a pic . 

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76 Posts

01-21-2017

India

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Re: Moto g5s Plus microphone issue

2018-09-25, 19:34 PM

It's not "fix tax".
I am referring to the "Fix" tab.
See the screenshot attached.

 

Arya
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4 Posts

09-25-2018

United States of America

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Re: Moto g5s Plus microphone issue

2018-09-25, 19:54 PM

Thanks for the pic.

 

The device help app would not start on the phone till I re-installed it from the Play store. 

 

Anyhow, the hardware test failed. The microphone does not work.

 

exactly 60 days of super lite use, maybe 20/30 min per day,  no falls, no water , no nothing.  really dissappointing. 

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76 Posts

01-21-2017

India

211 Signins

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  • Posts: 76
  • Registered: ‎01-21-2017
  • Location: India
  • Views: 2530
  • Message 6 of 6

Re: Moto g5s Plus microphone issue

2018-09-26, 4:48 AM
If the microphone is not working you should go to the service centre as soon as possible. If you bought it 60 days ago then it's definitely covered under warranty.
Arya
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