12-01-2018 07:59 PM
My daughter and I both have g5 plus phones and have lost night mode with the update. A big problem since blue light affects us both a lot.
How can Motorola take away important functions like this and expect to not alienate customers? And no response to the forum here on when it might be fixed? Don't ask us to give up our money for your products next time.
12-02-2018 05:51 AM
Hi . Don’t know how to post a New topic but have a question. When receiving WhatsApp Message with video’s and photo’s all of them are being stored in the “STATUS” box. I would to delete all of them. How can i do this? They told me that these Will be automatical deleted after one month be that does not happend . I can see video’s and photo’s as of januari 2018. Appreciate your response.
12-04-2018 09:50 AM
I've only had my G5Plus since March, 2018 - it's a new phone, and still under factory warranty.
Now, the update that MOTOROLA pushed out (I didn't ask for it!), has DAMAGED the phone, and I've lost an important tool, the ability to shift the display and filter out the blue light at night. I used Twilight before the "upgrade", and it worked flawlessly. Now, even Twilight doesn't dim the status bar, the lock screen, and generally makes the phone impossible to use at night with comfort.
So this sounds like a phone defect, right?
So I called the support line about placing a warranty claim, to get a new device and start over. Interestingly, the support person agreed with me, and was willing to replace the phone. But then she checked with the supplier, and apparently they're now only sending out phones that have already been upgraded with OREO.
So it would do nothing for me.
How about you buy back my phone, and I'll find one on ebay that hasn't been updated? 9 months with a phone that has been damaged by the manufacture - and after buying SIX Moto devices over the last few years for family.
Or just fix it!
12-04-2018 12:24 PM
I see that a screen shot has already been provided by another member, that screen shot reflects the same thing seen on my phone exactly.
I already spoke on the phone with Moto Tech Support and was given the number for Google tech support, Google Tech support informed me that the Night View mode was blocked by Motorola in the Moto G5 Plus, and that it was a Motorola issue. So I Called Motorola back and the individule at Moto called Google a liar, stated that Motorola doesn't have the ability to block features in the Android build, and got rather hostile towards me. I love every Motorola device I've ever owned from My 1st bag phone, StarTac, MicroTac, V60, Moto G 1st gen... I certainly hope the new owners of Motorola Mobile division don't continue treating the Moto Fans this bad going forward.
12-05-2018 12:35 PM
The Night Mode is not supported on Moto G5 Plus, however, you can always turn on adaptive brightness to automatically optimize brightness level on your device based on the available light around you. Adaptive brightness is on by default. You can still adjust your brightness when needed. As mentioned in my earlier post, we will pass your feedback along to our product team but there's not guarantee that it will be included in future updates.
**Please don't ask me questions by Personal Message; questions belong in the forums.
12-05-2018 12:53 PM
12-05-2018 01:07 PM
12-05-2018 05:28 PM
I was informed by a member of the Google support team that the Moto G5 Plus would be capable of using the night Mode option had Motorola not opted to block it, and that it took significantly more effort for Motorola's development team to block it than to just make it available. Anyone considering a new Moto brand phone should seriously consider Moto's policies for updating 1 year old phones while making their purchase choices.