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4 Posts

12-28-2017

United States of America

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Re: No network issue on Moto G5 plus

2018-03-05, 14:25 PM

"inonvenience"? Really? A phone that is unable to make calls, a flaw that has been made known for over a year now, a flaw that has been carried over for multiple generations of the device and still not addressed, this is an "inconvenience"? Since when does a device not being able to perform its sole purpose due to a flaw that has been known about for over a year and has been carried over to multipe generations of said device qualiify as a mere "inconvenience"? Just how many class actions lawsuits does Lenovo have to lose before they get their act together? Goodbye Moto.:smileymad:

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89 Posts

03-05-2018

India

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Re: No network issue on Moto G5 plus

2018-03-06, 7:52 AM

I went on to battery setting and found out that for the same SIM , when data is turned off , the Network Reception is very bad (Orange colour to red colur ) and when i switch on the data , it shows orangr to green to dark green for my Moto G5 Plus which was bought on last August. All the test were conducted at a partcular place. I swapped the SIM to another phone and its shows dark green for all the time even when the data is turned on or off. This is also a very big issue as the basic function of a phone is to connect to cellular tower. 

The same sim was swapped into non-moto device and tested. 

 

What's really is the problem here? Motorola Phone ? Hardware ? or Moto Software? As i mentioned earlier, the frequency of no network issue keeps on increasing and batttery drains a lot. 

 

I used a SIM from a different carrier and still the same problem. So its not related to carrier. 

 

 

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89 Posts

03-05-2018

India

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Re: No network issue on Moto G5 plus

2018-03-18, 14:31 PM

I am also experiencing this problem. II hav Airtel and BSNL sim. Mostly while using data the the sim on which data is consumed drops off. Even experienced both the network dropping at same instant. Even in safe mode the issue is there.

Visited Moto Authorised Service Center Twice. First day they told me they examined the device and couldn't figure out the issue. They did some software part and said it's different from factory reset. Experienced the problem when i was back home. Next Visit to Service Center they told they will replace the PCB. It took around 5 days.(ref no. SRTDM2051803100004). I experienced a proxomity sensor issue there in the service center and i reported.(noticed while during a call). Whey they checked it was not there. Back home the proximity sensor fails at times. Another trouble the loudspeaker feels terrible and not clear. The phone parts near the loudspeaker vibrates heavily when i play sound or watch videos.

Lastly the issue for which i gave for repair, its still there.

Didn't expect this with Moto Service? Can't your service center people could rectify this? People at service center couldn't figure out what's the cause of this problem. They just replaced the PCB because they thought replacing the pcb would solve.(got that feeling due to the conversation with people there)

I am using my old phone now. I spend around 16,000 and finally now using my old phone because my moto phone can't now be called as phone because it doesn't fulfill its functionality. 

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89 Posts

03-05-2018

India

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Re: No network issue on Moto G5 plus

2018-03-23, 8:29 AM

There is no response from moto Moderators or agents regarding this.ReTweet this till people at top see this tweet.

https://twitter.com/ashik_balaram/status/977029669777154048?s=19

Share on fb https://m.facebook.com/story.php?story_fbid=1645622885524060&id=100002290928389

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89 Posts

03-05-2018

India

400 Signins

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  • Posts: 89
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  • Message 115 of 164

Re: No network issue on Moto G5 plus

2018-03-24, 4:38 AM

Anyone having this problem with JIO Sim? I saw posts of people with other network. According to my preliminary observation this is due to moto software pblm in utilising 3G and 2G band. I experience this issue when connected at 3G network. Even while I use wifi, no network service happens.What abt u guys?

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927 Posts

07-05-2017

India

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Re: No network issue on Moto G5 plus

2018-03-26, 6:03 AM

All of you should buy new phones. Such defects can't be rectified.

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89 Posts

03-05-2018

India

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Re: No network issue on Moto G5 plus

2018-03-26, 6:07 AM
@NikhilJpr
Device is still under warranty. Why should moto sell these low quality products?
Guys retweet
https://twitter.com/ashik_balaram/status/978126266468462597?s=19
Anyway I am going to consumer court to file a complaint. Let's see what a customer can do.
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3 Posts

03-28-2018

United States of America

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  • Message 118 of 164

Re: No network issue on Moto G5 plus

2018-03-28, 21:30 PM
Very frustrating, drops calls over both data and voice. Randomly and of course when you need it most.

Sprint rep knew what's the problem but refused to share, instead suggested to get a new phone from a different brand, any brand, and offered warranty that this problem will never occurr again.
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89 Posts

03-05-2018

India

400 Signins

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  • Message 119 of 164

Re: No network issue on Moto G5 plus

2018-04-02, 15:38 PM

 

 

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89 Posts

03-05-2018

India

400 Signins

3546 Page Views

  • Posts: 89
  • Registered: ‎03-05-2018
  • Location: India
  • Views: 3546
  • Message 120 of 164

Re: No network issue on Moto G5 plus

2018-04-08, 12:58 PM
@Moto_Daisy Is there any solution? This topic started around an year ago.
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