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1 Posts

07-20-2018

MX

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No sound and vibration when i recive a notification in my moto g5 plus

2018-07-20, 8:38 AM

 I had this problem for like a week 

When i Let my phone in vibration only it doesnt vibrate when I recive a notification or a call. It also happens when my sound is avtivate

Help me pls

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1700 Posts

03-04-2016

IN

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Re: No sound and vibration when i recive a notification in my moto g5 plus

2018-07-20, 8:58 AM

 wrote:

 I had this problem for like a week 

When i Let my phone in vibration only it doesnt vibrate when I recive a notification or a call. It also happens when my sound is avtivate

Help me pls


Hi Irwin1,


Sorry to hear that, we would be glad to help you with this.
1 ) Please perform a soft reset on your device and check
2 ) Please perform hardware test on your device
You can go to the Device Help > Fix > Hardware Tests. Let us know if it passes or fails.
3 ) Reset the preferences for the apps by doing this: Settings> Applications>Three dots on the upper right corner> Reset app preferences.
If the issues persist, please let us know so that we can assist you further.


Thanks 

Sandip

Moto Support



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