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01-22-2020

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No sound through calls

2020-01-22, 17:01 PM

Hello, I am not hearing any sound when making a call. I have tried using my personal phone to call this phone and I can't hear myself talking either. Receiver, microphone and speaker down. All showing a red exclamation mark next to them when trying device diagnostic

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55 Posts

11-03-2014

GB

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Re: No sound through calls

2020-01-22, 17:42 PM

 wrote:

Hello, I am not hearing any sound when making a call. I have tried using my personal phone to call this phone and I can't hear myself talking either. Receiver, microphone and speaker down. All showing a red exclamation mark next to them when trying device diagnostic


Hi,

Have you tried a reboot or, failing that, factory reset?

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Re: No sound through calls

2020-01-22, 17:51 PM
Hello, I have tried to reboot but that has not worked, if I do a factory reset will I loose all my contacts/documents?
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Re: No sound through calls

2020-01-22, 17:52 PM
yes ;-(
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Re: No sound through calls

2020-01-22, 17:57 PM
Ok, so if I tried that and it still didn't work what would I have to do then?
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Re: No sound through calls

2020-01-22, 18:02 PM

Contact Motorola Sercice I would think. I would suggest saving your contact list to Google befor a factory reset.

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Re: No sound through calls

2020-01-22, 18:05 PM
Ok, thank you for the help
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55 Posts

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Re: No sound through calls

2020-01-22, 18:06 PM
You are very welcome. I hope that you can resolve your issue.
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01-23-2020

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Re: No sound through calls

2020-01-23, 9:29 AM

Hi, I jus had same problem.

When making calls or receiving the other person could not hear my voice.

I did a bunch of unnecessary setting changes.

I was just about to reset the phone when I decided to follow on Motorola

Troubleshooting guide.

Remove case and clean microphone little hole by blowing on it.

And guess what phone start working right away.

Problem fixed. That easy.

God bless.

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02-27-2015

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Re: No sound through calls

2020-01-29, 18:15 PM

I tried many things, and only this one worked:

 

https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/G5-won-t-make-or-receive-calls/td-p/4632795

 

Good luck.

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