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08-13-2020

AF

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No sound

2020-08-13, 17:55 PM

I have no sound coming from the speaker. Went into Device Help and tested sound - no ring tone was audible. Tested microphone, and could hear my recording through headphones, but not through speaker.

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2612 Posts

04-04-2018

IN

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Re:No sound

2020-08-18, 8:43 AM

@ SusanP wrote:
 

 

I have no sound coming from the speaker. Went into Device Help and tested sound - no ring tone was audible. Tested microphone, and could hear my recording through headphones, but not through speaker.

 

Hi,

 

Sorry to know about the speaker. If the Hardware test failed, it looks like there is an issue with the hardware. 

 

My best advice in this situation is that you submit your device for a repair. However, before that, I would suggest you check your device in Safe Mode and see if the speaker works.

 

If the issue still persists, a repair would be the next option. Let me know how it goes.

 

Regards,

Suman



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