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22 Posts

10-07-2016

Spain

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No update for Moto G5 (xt1676) & IMEI register problem

2017-05-30, 21:27 PM

Why I don't receive a update announced more than one month ago in the Motorola site???? (see the links below)

  1. https://motorola-global-es.custhelp.com/app/answers/prod_answer_detail/a_id/118116/p/30,6720,10164
  2. https://motorola-global-es.custhelp.com/app/answers/prod_answer_detail/a_id/118789/p/30,6720,10164
  3. https://motorola-global-es.custhelp.com/app/answers/prod_answer_detail/a_id/118782/p/30,6720,10164

Aditionali I have problems with the imei, when I'm writing it, I recibe the a message that's say "Imei not valid/not found"

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22 Posts

10-07-2016

Spain

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Re: No update for Moto G5 (xt1676) & IMEI register problem

2017-07-20, 20:42 PM

finally the phone has received yesterday the frths update with March path, but with delay of more than 5 month !!!!![oldimg]103599i2A60300686394F95[/oldimg]

 

 

[oldimg]103601iE97B13B24B90B238[/oldimg]

 

 

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4211 Posts

02-25-2016

United States of America

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Re: No update for Moto G5 (xt1676) & IMEI register problem

2017-05-30, 21:35 PM

check in your settings, under About phone. What does it say for Android Security Patch level, and what is your system version?

*the search bar is your friend*
-This is a peer to peer support forum, MOTOXPRTs are volunteers, not Motorola employees
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22 Posts

10-07-2016

Spain

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Re: No update for Moto G5 (xt1676) & IMEI register problem

2017-05-31, 5:41 AM

 

 

The level of safety path is 1 of january 2017

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47 Posts

04-06-2015

Estonia

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Re: No update for Moto G5 (xt1676) & IMEI register problem

2017-05-31, 12:45 PM

The same problem. Phone is spanish version, 3GB RAM, purchased through Amazon.es.

No update so far. 

 

Current build: NPP25.137-15

Security patch: 1. January 2017

 

And also - can not register neither with IMEI nor serial number. Perhaps, my phone does not exist for your system and therefore no update?

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22 Posts

10-07-2016

Spain

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Re: No update for Moto G5 (xt1676) & IMEI register problem

2017-06-01, 6:15 AM

I also have the same vendor and build.

 

Anyone have some news?????

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22 Posts

10-07-2016

Spain

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  • Message 6 of 25

Re: No update for Moto G5 (xt1676) & IMEI register problem

2017-06-02, 18:24 PM
when I'm try to register the imei I receive the message: "Unable to find phone model. Please try again."
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22 Posts

10-07-2016

Spain

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Re: No update for Moto G5 (xt1676) & IMEI register problem

2017-06-07, 12:58 PM

My safety path continues on 1 january 2017, system version continues on the same point, check my screen capture...

 

Anybody says nothing, its disapoiring

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55 Posts

07-15-2015

New Zealand

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Re: No update for Moto G5 (xt1676) & IMEI register problem

2017-06-08, 5:43 AM
Same Issue here. I'm on retgb for 1 Jan 2017. It would be great to see a security update.
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32 Posts

11-11-2014

India

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Re: No update for Moto G5 (xt1676) & IMEI register problem

2017-06-08, 6:40 AM

I am facing the same problem.

I am not able to register my device and getting the same problem.

 

My Phone is updated with 1st March,2017 android security patch level.

Mohit Verma
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47 Posts

04-19-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 10 of 25

Re: No update for Moto G5 (xt1676) & IMEI register problem

2017-06-08, 12:39 PM

I'm in the same boat. Using UK device from Amazon. I'm not so worried about the update because the G5 still isn't uploaded to the UK update site but the IMEI thing bothers me. I want to register my device. What if it needs support?

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