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4 Posts

11-06-2017

IN

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No voice during call,music,video

2020-01-04, 16:22 PM

Hi

I don't able to hear anyone's voice on call and also don't listen music's sound and video

I did all the troubleshoot 

Hardware test

Safemode

Nothing is working

Please help me to get out of this

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1058 Posts

04-04-2018

IN

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Re: No voice during call,music,video

2020-01-06, 8:25 AM

 wrote:

Hi

I don't able to hear anyone's voice on call and also don't listen music's sound and video

I did all the troubleshoot 

Hardware test

Safemode

Nothing is working

Please help me to get out of this


Hi G5plus2,

 

Sorry to know about this. Could you tell us, when you took the hardware test, what was the result? Did you see the red exclamation mark on it? Kindly confirm.

 

Regards,

Suman



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4 Posts

11-06-2017

IN

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  • Posts: 4
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  • Message 3 of 6

Re: No voice during call,music,video

2020-01-06, 15:16 PM

No, there is green colour on app I checked

 

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1058 Posts

04-04-2018

IN

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  • Message 4 of 6

Re: No voice during call,music,video

2020-01-07, 3:29 AM

 wrote:

No, there is green colour on app I checked

 


Hi G5plus2,

 

Thanks for trying! My best advice for this situation is that you perform a Factory Data Reset without an automatic restore by taking back up of your contacts and data. Let me know how it goes.

 

Regards,

Suman



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2 Posts

02-27-2015

United Kingdom

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Re: No voice during call,music,video

2020-01-29, 18:16 PM

I tried many things, and only this one worked:

 

https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/G5-won-t-make-or-receive-calls/td-p/4632795

 

Good luck.

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1 Posts

02-26-2020

AR

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  • Message 6 of 6

Re:No voice during call,music,video

2020-02-29, 16:17 PM
Necesito una solución. Es la tercera vez que sucede Mi teléfono moto g 5 está completamente sin sonido No emite tono de llamada No se escucha el audio de la llamada No sé escucha el audio de música o mensajes Espero la solución cuánto antes. Gracias
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