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Josromgom
What's DOS?
Posts: 2
Registered: ‎11-08-2018
Location: ES
Views: 144
Message 1 of 3

Notifications with the screen off are gone after orea update.

Hi everyone,

 

I used to see the clock and notifications while the screen was off (I think it's called Moto Display):

Moto-G5-Ambient-Display-750x480

Since the oreo update, this feature is gone.

 

Is there a way to bring it back?

 

Thanks,

Jose

Senior MotoAgent
Senior MotoAgent
Posts: 5,008
Registered: ‎07-12-2014
Location: US
Views: 57
Message 2 of 3

Re: Notifications with the screen off are gone after orea update.

Hi Josromgom,

 

This is unexpected after an update. Could you please turn off the Moto Display function from the Moto App, and let's clear the data and cache of the application. To do so, kindly go to Settings > Apps > Moto > Storage > Clear Data and Clear Cache. Also, If you do have any third-party apps for lock screen or such kindly uninstall them - it may alter the functionality of the Moto Display.

 

Let me know how it goes. Thanks!

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

Josromgom
What's DOS?
Posts: 2
Registered: ‎11-08-2018
Location: ES
Views: 49
Message 3 of 3

Re: Notifications with the screen off are gone after orea update.

It worked!

 

Thanks a lot!

 

Jose

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