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1 Posts

11-03-2018

United States of America

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How to get the Moto G5 Plus Oreo update ... ?

2018-11-03, 22:10 PM

I have a Moto G5 Plus that I purchased on Amazon.  I use the phone on Verizon.   My understanding is that the Oreo 8.1 update has been released and is available for this phone.  However, to this day my phone is still on Android 7.0 and whenever I check for updates it says the software is up to date.  I called Verizon and they said that since I bought it on Amazon, they do not have any record of a G5 update and cannot tell me anything.  They told me it is the manufacturer that has to push the update.  Motorola Support told me that it is the "partner's" (Verizon's?) responsibility.  

 

When I go to  About Phone and select System Updates, where does that check for updates?  With Motorola? Or with Verizon?  

 

I found a Motorola Support Note that mentioned selecting the download option on the System Updates screen and getting the update manually, but I do not have a download option.

 

Is there a way to manually download and install the Oreo update on my phone?

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3 Posts

10-31-2018

Czech Republic

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Re: [OFFICIAL] Android 8(Oreo) Update CONFIRMED!

2018-11-04, 19:04 PM

 wrote:

 

 



 wrote:

 

 


After even factory reset: software is up to date.

G5
Reteu
Android 7.0
Security patch: November 1, 2017
Build number: NPP25.137-93

 

I would consider either contacting support or engaging official service center in this. This is a flaw and security threat which you can claim as product issue which must be covered by warranty.

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18 Posts

05-09-2017

India

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Not recieved Update

2018-11-05, 2:13 AM

Still not recieved any 8.1 update for Moto G5.

Please help

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8 Posts

10-31-2018

United States of America

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Re: [OFFICIAL] Android 8(Oreo) Update CONFIRMED!

2018-11-05, 9:19 AM
You needed a sim card in it. Earlier did not... using another brand since +6mnths. Solved.
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19 Posts

09-26-2018

India

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Re: [OFFICIAL] Android 8(Oreo) Update CONFIRMED!

2018-11-05, 12:23 PM

Finally I got the Oreo update for my Moto g5 with Amzin software varient.

No issue so far, but the long screenshot feature is not available, or maybe I need to change some settings to activate it I don't know.

 

SBasu
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67 Posts

08-25-2015

United States of America

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Re: [OFFICIAL] Android 8(Oreo) Update CONFIRMED!

2018-11-05, 14:18 PM

I'd like to know how many of us here in the United States have received the Oreo update?

 

Here is my info:

My Phone Model: Moto G5 Plus Unlocked

Sku: XT1687

RAM/ROM: 2GB/32GB

Channel: Retus

Location: Midwest (Iowa) United States

Carrier: Cricket Wireless - uses AT&T Towers

Purchased: From Target Store - Ames, Iowa in March 2018.

Android version: 7.0

Build: NPNS25.137-93-18

 

Still waiting on the Oreo update.

Cheers!

 

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29 Posts

08-06-2017

Canada

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Re: [OFFICIAL] Android 8(Oreo) Update CONFIRMED!

2018-11-05, 14:51 PM

No one in US got Oreo yet, except a few  on Consumer Cellular channel (as far as I know).

 


 wrote:

I'd like to know how many of us here in the United States have received the Oreo update?

 


 wrote:

I'd like to know how many of us here in the United States have received the Oreo update?

 

Here is my info:

My Phone Model: Moto G5 Plus Unlocked

Sku: XT1687

RAM/ROM: 2GB/32GB

Channel: Retus

Location: Midwest (Iowa) United States

Carrier: Cricket Wireless - uses AT&T Towers

Purchased: From Target Store - Ames, Iowa in March 2018.

Android version: 7.0

Build: NPNS25.137-93-18

 

Still waiting on the Oreo update.

Cheers!

 


Here is my info:

My Phone Model: Moto G5 Plus Unlocked

Sku: XT1687

RAM/ROM: 2GB/32GB

Channel: Retus

Location: Midwest (Iowa) United States

Carrier: Cricket Wireless - uses AT&T Towers

Purchased: From Target Store - Ames, Iowa in March 2018.

Android version: 7.0

Build: NPNS25.137-93-18

 

Still waiting on the Oreo update.

Cheers!

 




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4 Posts

11-02-2018

United States of America

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Re: How to get the Moto G5 Plus Oreo update ... ?

2018-11-05, 15:51 PM

@rtmystic

This is pretty much exactly what we've experienced thus far. There's also no "download updates" option on my phone. I can't help but think this has something to do with the fact that it's an Amazon unlocked phone. Not sure why that should make a difference, but it's the only aspect about this that seems plausible.

 

I think I'm going to try and find someone at Amazon who can answer questions specifically about their unlocked phones... especially the models (like mine) that are purchased using the "ads and offers" option. Thanks for sharing your situation. I don't have a lot of hope of getting through to an actual person at Amazon who can help with this particular problem, but I suppose it's worth a try.

 

If I do find any answers/solutions, I'll be sure to let you know and I'll post an update for everyone in this thread as well.

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24 Posts

03-13-2018

India

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Re: [OFFICIAL] Android 8(Oreo) Update CONFIRMED!

2018-11-05, 17:36 PM

S Basu did receive the update in India ???

 

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278 Posts

08-15-2017

United States of America

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  • Message 5130 of 5250

Re: [OFFICIAL] Android 8(Oreo) Update CONFIRMED!

2018-11-06, 1:06 AM
I'm in Michigan and got Oreo a few days ago. It wasn't ota, I checked for updates and was shocked to get the upgrade. My phone is the G5Plus, my software channel is cc (consumer cellular).
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