11-02-2018 04:08 AM
US updated but on "cc" channel (not sure what it is), but anybody updated on "retus" (guess it's the majority of us in US)?
Bought it from Consumer Cellular.
11-02-2018 06:52 PM
I bought my Moto G5 Plus in March of 2018. My wife and I both got one. We got a good deal directly from Motorola. I knew I was buying a 1 year old phone, but thought it would be updated to Android Oreo within a few months at the most. Here we are in November of 2018 and I am still waiting for the update. I see people all over the world and a few people in North America getting it, but not the Retus channel. I wish their was more transparency on what is going on with the updates. The particulars of my phone are listed below.
Model: Moto G5 Plus Unlocked
Location: Southern United States
Carrier: Straight Talk with AT&T Sim
Purchased: Directly from Motorola
11-03-2018 10:46 AM - edited 11-03-2018 10:47 AM
I'm in the same boat in the NE US with a 4G / 64G Retus XT1687 on Straight Talk (AT&T). Still waiting for Oreo...
Heck, I only just got the August security update three days ago. Oh well...
11-03-2018 03:10 PM
I have a Moto G5 Plus that I purchased on Amazon. I use the phone on Verizon. My understanding is that the Oreo 8.1 update has been released and is available for this phone. However, to this day my phone is still on Android 7.0 and whenever I check for updates it says the software is up to date. I called Verizon and they said that since I bought it on Amazon, they do not have any record of a G5 update and cannot tell me anything. They told me it is the manufacturer that has to push the update. Motorola Support told me that it is the "partner's" (Verizon's?) responsibility.
When I go to About Phone and select System Updates, where does that check for updates? With Motorola? Or with Verizon?
I found a Motorola Support Note that mentioned selecting the download option on the System Updates screen and getting the update manually, but I do not have a download option.
Is there a way to manually download and install the Oreo update on my phone?