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ULH
Punch Card
Posts: 11
Registered: ‎01-19-2017
Location: FI
Views: 1,745
Message 11 of 20

Re: Oreo 8.1 update: Settings - Storage unable to show details of internal memory

Hi Nikh,

 

I tried what you suggested, but unfortunately it did not help.

G4play007
Paper Tape
Posts: 6
Registered: ‎10-26-2016
Location: US
Views: 1,726
Message 12 of 20

Re: Oreo 8.1 update: Settings - Storage unable to show details of internal memory

Like ULH, this did not work. Same "Loading..." screen. Motorola support- What nex...t?
Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 1,703
Message 13 of 20

Re: Oreo 8.1 update: Settings - Storage unable to show details of internal memory

Hi,

 

Thank you for trying provided checkpoints. If you have formatted SD card as internal, please remove the same & and let us know.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

alin23
Paper Tape
Posts: 2
Registered: ‎02-01-2019
Location: RO
Views: 1,649
Message 14 of 20

Re: Oreo 8.1 update: Settings - Storage unable to show details of internal memory

Hello, I remove external SDcard, reboot, same situation.
Clear data on storage, is the same situation. There is a fix for this problem?
Chakritpg
What's DOS?
Posts: 2
Registered: ‎02-08-2019
Location: IN
Views: 1,582
Message 15 of 20

Re: Oreo 8.1 update: Settings - Storage unable to show details of internal memory

I had thet same problem,figured it out ,you also try thist go to settings ....then to apps and notification..... then to settings.... There go to storage and clear the cache

Chakritpg
What's DOS?
Posts: 2
Registered: ‎02-08-2019
Location: IN
Views: 1,582
Message 16 of 20

Re: Oreo 8.1 update: Settings - Storage unable to show details of internal memory

Clear the settings cache
alin23
Paper Tape
Posts: 2
Registered: ‎02-01-2019
Location: RO
Views: 1,577
Message 17 of 20

Re: Oreo 8.1 update: Settings - Storage unable to show details of internal memory

Hi, 

Clear data and cache for both settings, even in safe mode.

Same issue.

ULH
Punch Card
Posts: 11
Registered: ‎01-19-2017
Location: FI
Views: 1,531
Message 18 of 20

Re: Oreo 8.1 update: Settings - Storage unable to show details of internal memory

Hi,

 

Same here. Clearing the Settings cache did not fix the problem.

Heather_Ashby
Paper Tape
Posts: 4
Registered: ‎02-10-2015
Location: US
Views: 942
Message 19 of 20

Re: Oreo 8.1 update: Settings - Storage unable to show details of internal memory

Did anyone find a fix for this? It's so annoying and time consuming having to go into each app to clear the cache!  Come on Motorola/Lenovo, get it together and fix this!

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smoknbobjd
What's DOS?
Posts: 1
Registered: ‎06-15-2019
Location: US
Views: 732
Message 20 of 20

Re: Oreo 8.1 update: Settings - Storage unable to show details of internal memory

It is too bad that Lenovo seems to have lost interest in this technical failure.  I am experiencing the same problem without an SD card installed.  Cache clearing and other suggested steps do not stop the constant "loading" screen in the Storage settings.

 

I know that Lenovo wants to sell the new units, but I cannot imagine buying one, if they don't take malfunctions seriously enough to stick with a problem until resolved.  I did not know that my problem was known to Lenovo until finding this forum entry today.  To see that the company has been aware for so long is so very disappointing.

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