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Skmeshubham
Paper Tape
Posts: 3
Registered: ‎05-17-2017
Location: IN
Views: 253
Message 1 of 4

Oreo update.

It's been a too long that Oreo update has rolled out.

But still my Moto G5 plus haven't received it where as my other friends with the same phone have received.

My Moto G5 plus is still running on Android 7.0.

Whenever I check system updates, it shows your device's software is up to date.

Please help me to get Oreo update.

Senior MotoAgent
Senior MotoAgent
Posts: 903
Registered: ‎10-08-2015
Location: IN
Views: 154
Message 2 of 4

Re: Oreo update.


@Skmeshubham wrote:

It's been a too long that Oreo update has rolled out.

But still my Moto G5 plus haven't received it where as my other friends with the same phone have received.

My Moto G5 plus is still running on Android 7.0.

Whenever I check system updates, it shows your device's software is up to date.

Please help me to get Oreo update.


Hi Skmeshubham,

 

Greetings from Motorola,

 

We apologize about it. We request you to try these below checkpoints & try to update the same else please let us know.

 

1. Try updating with strong WiFi network.

 

2. Reconfigure the Gmail account and check.

 

3. Make sure that your Motorola Privacy is enabled so that we look into your apps to determine what is causing the delay in update. This will help us investigate. To enable "Motorola Privacy" tap on Settings>>System>>Motorola Privacy>>Help improve Motorola products>>Toggle on.

 

Click here for Android™ 8.1 Oreo™ – Release notes.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Skmeshubham
Paper Tape
Posts: 3
Registered: ‎05-17-2017
Location: IN
Views: 148
Message 3 of 4

Re: Oreo update.

Sir I have tried all the options suggested by you. But neither of them helped me to get Oreo update.

Whenever I tape on system updates, it shows "your device's software is up to date.

Please help.

Senior MotoAgent
Senior MotoAgent
Posts: 903
Registered: ‎10-08-2015
Location: IN
Views: 92
Message 4 of 4

Re: Oreo update.


@Skmeshubham wrote:

Sir I have tried all the options suggested by you. But neither of them helped me to get Oreo update.

Whenever I tape on system updates, it shows "your device's software is up to date.

Please help.


Hi Skmeshubham,

 

We appreciate your efforts in trying the troubleshooting steps. We request you perform the below checkpoints & try. If you don't find any luck post performing the below checkpoints then submitting your phone for Repair would be the next logical action.

 

1. Remove the SD card & Reboot the device.

 

2. Perform the Factory Data Reset & check. Click here for the Moto G5 Plus Factory Data Reset steps.

 

3. Click here for the list of Motorola Authorised Service Centre details in India.

 

We also request you to;

 

1. Carry the invoice copy of the device.

2. Take a complete data backup.

3. Call the Service Centre and confirm their availability before visiting.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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