04-13-2019 09:20 AM
Sandhip ,you full of rhetoric ,same canned response,you know what the problem is ,and by saying factory reset etc ,knowing full well most people can't be bothered with the massive edited to remove profanity ache won't do that ,and it makes NO difference whatsoever .Never buying a Motorola again ,customer service is non existent and full of paid by Motorola lying dull Muppets .Check the plastic is not on ,check it's not full of dust ,do diagnostic test s ,on months old phones ? edited to remove direct attack you have no self respect chucking up "solution's" that you know don't work .Take the money and run .How can Motorola issue a phone you can't use as a phone ? if there's one thing a phone needs to perform to be called a phone is to be able to make calls and hear the other person and vice versa ,it don't work ,issue a fix ,issue an apology ,issue a voucher system to pick up a new phone ,issue yourselves edited to remove direct attack.
If the phone can be fixed with a complete factory data reset, then it shouldn't be replaced because the user made some conflicting settings or installed apps that conflict with each other/were poorly programmed to begin with.
An FDR that automatically restores apps and settings is useless: it just reinstalls the issue. Unfortunately, there's nothing Motorola can do about that.
Please stop making direct attacks against people.
Once again, please see our Moto Owners' Forum Site Rules for more information. Thank you.
04-13-2019 09:25 AM
04-15-2019 09:37 PM
Same issue on my brand new Moto G7. Clearly a software problem. On voice calls, people can either not hear me at all, or sometimes hear the first 4 or 5 words only. I'm a first-time Moto owner with my new G7 purchased 6 days ago and I've been fighting this microphone issue ever since via calls to Customer Service and blog research. Microphone sometimes works fine for speech-to-text messaging, and sometimes doesn't work at all. Speakerphone calls work fine. Powering on and off sometimes helps the microphone work for up to 10 seconds before it fails on voice calls. Factory Reset does not help at all (except of course it removes all of the data you so painstakingly migrated). Immediately after Factory Reset with the ABSOLUTE MINIIMUM configuration and before attempting ANY other functionality, I attempted a voice call and experienced the identical issue. So glad I found this thread proving I'm not crazy. Without finding a true fix ANYWHERE, I will now HAPPILY pay a LOT more for a Samsung so I can have my normal life back.
05-18-2019 08:25 AM
I don't know about the recommended sequence but for me *very gently* cleaning the microphone port fixed it. The volume had been very low and no one could understand what I was saying. I sprayed a little bit of the cleaner (glass cleaner?) I got with my new glasses and very gently cleaned it with a paper clip (just rotated it a bit - don't push hard as the microphone is delicate). Immediately the volume came back and it sounds great.
07-08-2019 08:59 PM
07-09-2019 08:17 AM
Thanks for the post. Have you tested the microphone in the Moto Help app? - Moto Help > Diagnosis > Hardware Test > Microphone. Do as well for the receiver test. Let me know if the sound is clear.
07-09-2019 09:30 PM
I did that and there was no problem with the sound during playback. The issue sounds more like a problem only while we are in a call, as if there is a problem with background noise cancellation (if this phone has it) because while in a call it cuts it randomly. It's not like the other side can never hear you, but it's more like spotty. We did not make a lot of calls to test the phone today but we will be doing it tomorrow, I tried to clean the mic port like a member mentioned earlier.
However, phone working much slowly is another concern, that started happeneing after a recent update, I suppose we'll deal with that once we get to the bottom of the voice issue.
08-30-2019 02:21 AM
Exact same problem that hydeNY has. For more than a year i have to make my calls with the speaker because people cannot hear me with the normal mode, clearly a software problem that you seem to be exported to new terminals
I'm using a Moto G5 Plus