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Shri13
Paper Tape
Posts: 2
Registered: ‎08-26-2019
Location: IN
Views: 321
Message 1 of 4

Phone does not vibrate

 
Senior MotoAgent
Senior MotoAgent
Posts: 7,119
Registered: ‎03-05-2018
Location: US
Views: 309
Message 2 of 4

Re: Phone does not vibrate

Hi Shri13,

 

Thanks for posting. Can you please elaborate what's happening - Does it only happen with the phone calls, text, and/or specific apps? Let me know if there's a vibration in Moto Help app > Diagnosis > Hardware Test > Vibration. Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. 

Need help updating your profile? See here

 

Best regards,
Rich
Motorola-Lenovo Support



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Shri13
Paper Tape
Posts: 2
Registered: ‎08-26-2019
Location: IN
Views: 117
Message 3 of 4

Re: Phone does not vibrate

There is no vibration in Moto help vibration test. Neither does phone vibrate on calls messages and any other apps.

Senior MotoAgent
Senior MotoAgent
Posts: 7,119
Registered: ‎03-05-2018
Location: US
Views: 74
Message 4 of 4

Re: Phone does not vibrate

Hi Shri13,

 

In that case, I would suggest doing a factory data reset without restore. Backup your files and before doing the reset. It is important not to reinstall any apps/files before testing the vibration. Check and see if the vibration will work. 

 

Factory Data Reset:

Settings > System > Reset > Factory Data Reset

 

Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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