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8 Posts

01-19-2018

United States of America

14 Signins

96 Page Views

  • Posts: 8
  • Registered: ‎01-19-2018
  • Location: United States of America
  • Views: 96
  • Message 21 of 25

Re: Phone shuts down randomly

2019-01-30, 10:05 AM

However, people just want to get rid of it this condition and they look for ways to fix the problem. Hopefully, I have few important methods to deal with the situation.

Some of the things I have mentioned below will help you to fix the problem:

Method 1: Check battery status of your phone

Method 2: Update your phone’s software

Method 3: Android version upgraded

Method 4: Faulty apps

Method 5: Remove malicious malware

Method 6: Boot Android phone in Safe Mode

Method 7: Disable overheating feature

Method 8: Factory reset

See more on: http://www.androiddata-recovery.com/blog/fix-android-phone-shuts-off-randomly

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1 Posts

04-03-2019

United Kingdom of Great Britain and Northern Ireland

3 Signins

16 Page Views

  • Posts: 1
  • Registered: ‎04-03-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 16
  • Message 22 of 25

Re: Phone shuts down randomly

2019-04-03, 6:30 AM

Hi my phone has randomly has started randomly shutting down, plus  it's saying hello Moto in the middle of the night when it's in charge, I've tried putting it into safe mode and it doesn't make any difference, please can you help.

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52 Posts

09-19-2017

Slovakia

203 Signins

672 Page Views

  • Posts: 52
  • Registered: ‎09-19-2017
  • Location: Slovakia
  • Views: 672
  • Message 23 of 25

Re: Phone shuts down randomly

2019-04-03, 6:34 AM
If the solution doesn't help. Please try this - Check settings. Or some third party app. Or change a battery.
roxetak
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1 Posts

07-22-2021

Philippines

2 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎07-22-2021
  • Location: Philippines
  • Views: 5
  • Message 24 of 25

motorola g5

2021-07-22, 3:03 AM

my motorola g5 doesnt work properly,its always shutting down

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3809 Posts

10-05-2016

United States of America

580 Signins

46297 Page Views

  • Posts: 3809
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 46297
  • Message 25 of 25

Re:Phone shuts down randomly

2021-07-22, 16:52 PM

Hi Leode,

 

Sorry to see your phone is shutting down. We'll try our best to help you with this concern.

  • Do you have SD card inserted on this phone?
  • Have you checked if your storage is running out of space before it shuts down?
  • Have you tried clearing the cache partition on this phone?

 

Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support

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