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4 Posts

04-25-2018

IN

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Problem in my moto g5 plus touch screen

2018-09-29, 12:49 PM

my moto g5 plus lower part of touch screen is not working but remaining part of touch screen is working
whether this is hardware problem or software problem
please provide me the solution as soon as possible

 

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5405 Posts

07-12-2014

US

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Re: Problem in my moto g5 plus touch screen

2018-10-01, 20:18 PM

Hi Vishalmundhra,

 

Please do a hardware test on display and touchscreen on the Device Help app. Let me know what the results are and we'll take it from there.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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1 Posts

11-24-2018

US

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Re: Problem in my moto g5 plus touch screen

2018-11-24, 14:45 PM

I am having this same issue.  I ran the Hardware test in Device Help app and came up with two horizontal strips that are inactive.  I have tried all different keyboards... different settings... factory reset.... I'ts really annoying.  This is a practically new phone.  Please advise. 

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5405 Posts

07-12-2014

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Re: Problem in my moto g5 plus touch screen

2018-11-29, 21:25 PM

 wrote:

I am having this same issue.  I ran the Hardware test in Device Help app and came up with two horizontal strips that are inactive.  I have tried all different keyboards... different settings... factory reset.... I'ts really annoying.  This is a practically new phone.  Please advise. 


It appears to be a hardware issue. If you already did a factory data reset and tested the phone BEFORE installing or restoring ANY apps, and the problem persists, then service is next step. You may check and visit this link for your replacement options: https://motorola-global-portal.custhelp.com/app/mcp/service/

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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1 Posts

04-18-2019

NG

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Re: Problem in my moto g5 plus touch screen

2019-04-18, 0:50 AM

I'm having the exact same problem on my moto g5s

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52 Posts

09-19-2017

SK

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Re: Problem in my moto g5 plus touch screen

2019-04-18, 4:58 AM

Sometimes I have problem with touch, or some sw buttons doesn't react. But when I restart app (fb everytime) it helps me.

roxetak
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