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1 Posts

01-16-2021

India

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  • Message 1 of 3

"REQUEST UNLOCK KEY" does not appear - Moto G5 Plus XT1686 (Potter)

2021-01-16, 19:26 PM

Here's the content from cmd which I got after running :

 

C:\platform-tools>fastboot oem get_unlock_data
(bootloader) Unlock data:
(bootloader) 3A85590806671751#
(bootloader) 5A5932323356564A4E4A004D6F746F2047200000#
(bootloader) 557BB1BB392BE247EDBF2B45C593E233375DDD2F#
(bootloader) 9818AE1E000000000000000000000000
OKAY [  0.020s]
Finished. Total time: 0.020s

 

NOTE : I only got 4 strings instead of the usual 5. I'm not sure if this has anything to do with the issue.

 

I used the data scrub tool @ https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b to get the below value :

 

3A85590806671751#5A5932323356564A4E4A004D6F746F2047200000#557BB1BB392BE247EDBF2B45C593E233375DDD2F#9818AE1E000000000000000000000000

 

I pasted it in the same link to verify if the device is unlockable where I got the popup : Your device does not qualify for bootloader unlocking.

 

NOTE : I tried formatting the data manually, i.e., w/o using the scrub tool, still got the same popup.

 

I go to the end of the page, click on I agree, even scroll the whole Terms & Agreements but, I still don't see the "REQUEST UNLOCK KEY" button.

 

Here's More Info about the fastboot device :

 

C:\platform-tools>fastboot getvar all

(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8953-C0.92
(bootloader) product: potter
(bootloader) board: potter
(bootloader) secure: yes
(bootloader) hwrev: P3B
(bootloader) radio: 6
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SAMSUNG RX14MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 4GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=5F
(bootloader) cpu: MSM8953
(bootloader) serialno: ZY223VVJNJ
(bootloader) cid: 0x0032
(bootloader) channelid: 0xc0
(bootloader) uid: 9818AE1E00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 534773760
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: <>
(bootloader) meid:
(bootloader) date: 03-02-2017
(bootloader) sku: XT1686
(bootloader) carrier_sku:
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Sun Apr 12  1:49:46 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/potter_n/potter_n:8.1.0/O
(bootloader) ro.build.fingerprint[1]: PS28.85-17-6-2/77e7:user/release-k
(bootloader) ro.build.fingerprint[2]: eys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.28.261.2.potter.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-08600-89xx.0
(bootloader) version-baseband: M8953_46.55.07.90R POTTER_INDIADSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-g7b625a0 (hud
(bootloader) kernel.version[1]: soncm@ilclbld112) (gcc version 4.9.x 201
(bootloader) kernel.version[2]: 50123 (prerelease) (GCC) ) #1 SMP PREEMP
(bootloader) kernel.version[3]: T Mon Mar 4 14:31:59 CST 2019
(bootloader) sbl1.git: git=MBM-NG-VC0.92-0-gd009c3b
(bootloader) rpm.git: git=92e5e21-dirty
(bootloader) tz.git: git=27e6e4b-dirty
(bootloader) devcfg.git: git=27e6e4b-dirty
(bootloader) keymaster.git: git=27e6e4b-dirty
(bootloader) cmnlib.git: git=27e6e4b-dirty
(bootloader) cmnlib64.git: git=27e6e4b-dirty
(bootloader) prov.git: git=27e6e4b-dirty
(bootloader) aboot.git: git=MBM-NG-VC0.92-0-g3ea8df0
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: retin
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
Finished. Total time: 0.203s

 

The phone was bought in India in Feb 2017.

 

Could anyone please help? Please tell what else do I need to do?

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12594 Posts

03-05-2018

United States of America

1225 Signins

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  • Message 2 of 3

Re:"REQUEST UNLOCK KEY" does not appear - Moto G5 Plus XT1686 (Potter)

2021-01-18, 20:33 PM

Hi mxyzptlq

 

I will ask this. I will let you know if we can get you a bootloader code. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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12594 Posts

03-05-2018

United States of America

1225 Signins

166850 Page Views

  • Posts: 12594
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 166850
  • Message 3 of 3

Re:"REQUEST UNLOCK KEY" does not appear - Moto G5 Plus XT1686 (Potter)

2021-01-19, 19:57 PM

Hello,

 

I have checked this with the team. Yes we can provide you the bootloader code. I'll just wait for them to provide it and I'll let you know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
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