12-07-2018 02:56 PM
I am another victim of this problem.
I bought a new 5Gs Plus and slot1 does not recognize my SIM1. If i put SIM1 in slot2, it working. I have other SIM and it working fine in slot1 but my SIM does not.
I update my phone to the last version, but i think the problem is hardware.
I cant put paper because the warranty will be forfeited.
So here is too many SIM errors in the world, if some part is defective (if the slots are sloppy), why Lenovo have not fixed it yet? 1 year later!
12-27-2018 11:47 PM
I have received system update Android 8.0 in mobile , after some time my both sim card not detected.
after some time (4 hours) sim detected. It happens 2 to 3 time.
There is not a problem in SIM, It happens after update system software.
01-30-2019 11:33 AM
I have a similar but not the exact same problem. I'm using G5 Plus with Oreo 8.1 and security update on 12/1/18. Phone is Amazon variant. Using same SIM card since I got the phone, last March (?). Phone periodically does not detect SIM card at bootup. Problem started within last 4- 6 weeks. Have to restart to get phone to detect SIM.
I assume its a software issue. Any ideas on how to fix?
02-18-2019 08:42 AM
I'm a new G5+ owner (Italy) worried by the same problem, appeared for the 1st time several months after the purchase.
At the beginning the problem was sporadic and solvable in 1 or 2 reboots.
Today 5 reboots were useless. Moving the SIM from slot 1 to slot 2 useless. Removing it to the slot 1 ACCIDENTALLY successful.
This is my 1st Moto and I'm really angry: unacceptable that Lenovo hasn't provided a solution to a such a serious and widespread proplem!
02-18-2019 10:32 AM
I have 2 Moto G5 Plus (U.S. version single sim) phones in the same household. Both about 1 year 3 months old. Both show invalid sim card intermittently at power on. They have to be restarted one or more times to show a cellular signal and not the little sim card icon in place of cellular signal. I have also seen this happen after restarting in safe mode so rogue user installed apps cannot be blamed. Having to restart is not that much of a problem but they sometimes do not regain signal and show invalid sim card when traveling around the area. It's like they lose signal due to proximity to a tower and then do not try to regain when in a stronger signal area. This is really annoying since we do not know what calls we may be missing without checking the phone status constantly. I do not believe this is a hardware problem since both phones in my household have the exact same problem. Two in the same house would indicate a really high hardware failure rate. Both phones have exhibited the problem with Sprint and Verizon sims and started in late 2018. Both have been in cases and treated with care. Neither has had the sim slot exposed to moisture, dust or any type of shock. I believe it is a lower level firmware problem. Lenovo, I know your priorities are with the newer products but please take a look at this as it seems to be a common issue. You are still selling the Moto G5 Plus on your website so it needs to be supported.