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6 Posts

08-21-2017

United States of America

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Screen Dims after 5 seconds, then blanks after 1 additional second - new XT1687

2017-08-21, 15:44 PM

Greetings!

 

I recently purchased a new Moto G5 Plus (XT1687).

 

I like the phone except for one specific issue that I have not been able to resolve.

 

The issue is that once I stop touching the screen, the screen will dim after 5 seconds, and then blank out and go to the lock screen.

 

I have set the display timeout to 1 minute and have the same issue.

 

I have verified that the battery saving mode is not on.

 

I have turned the wallpaper off.

 

The problem happens in safe mode as well as normal mode.

 

I am not using the finger-print sensor to unlock the screen if that matter.

 

Other than this issue, so far I really like the phone.

 

Any help would be appreciated.

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5418 Posts

07-12-2014

United States of America

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  • Message 2 of 4

Re: Screen Dims after 5 seconds, then blanks after 1 additional second - new XT1687

2017-08-21, 16:21 PM

wrote:

Greetings!

 

I recently purchased a new Moto G5 Plus (XT1687).

 

I like the phone except for one specific issue that I have not been able to resolve.

 

The issue is that once I stop touching the screen, the screen will dim after 5 seconds, and then blank out and go to the lock screen.

 

I have set the display timeout to 1 minute and have the same issue.

 

I have verified that the battery saving mode is not on.

 

I have turned the wallpaper off.

 

The problem happens in safe mode as well as normal mode.

 

I am not using the finger-print sensor to unlock the screen if that matter.

 

Other than this issue, so far I really like the phone.

 

Any help would be appreciated.


Hi CradleRobber,

 

Try to wipe the phone cache partition and let us know if it helps.

 

Regards,

JM

Motorola Support

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6 Posts

08-21-2017

United States of America

22 Signins

189 Page Views

  • Posts: 6
  • Registered: ‎08-21-2017
  • Location: United States of America
  • Views: 189
  • Message 3 of 4

Re: Screen Dims after 5 seconds, then blanks after 1 additional second - new XT1687

2017-08-21, 18:18 PM
I should have mentioned that I did a wipe of the phone cache which did not have any affect on the issue.

-CR
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2 Posts

09-13-2016

Canada

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  • Registered: ‎09-13-2016
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  • Message 4 of 4

Re: Screen Dims after 5 seconds, then blanks after 1 additional second - new XT1687

2017-12-19, 13:29 PM

I'm also having this issue, starting from the moment I turned it on after buying it.

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