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4 Posts

07-03-2018

IN

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Screen Timeout/Lock.

2018-08-01, 16:17 PM

I have screen time out issue, I have set 1 min sleep time, after 1 min also display still on, not locking , suddenly facing this issue, tried with charger & without charger also. Till now I have not power down my phone, total up time ~624hrs.

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1657 Posts

03-04-2016

IN

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  • Message 2 of 4

Re: Screen Timeout/Lock.

2018-08-07, 10:31 AM

 wrote:

I have screen time out issue, I have set 1 min sleep time, after 1 min also display still on, not locking , suddenly facing this issue, tried with charger & without charger also. Till now I have not power down my phone, total up time ~624hrs.


 

Hi Venki7113,

 

Sorry to hear about this, can you please check the same in safe mode? safe mode and let me know if it behaves the same? Safe mode will start the device without third-party applications running.To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears.

 

Thanks

Sandip

Moto Support



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4 Posts

07-03-2018

IN

9 Signins

113 Page Views

  • Posts: 4
  • Registered: ‎07-03-2018
  • Location: IN
  • Views: 113
  • Message 3 of 4

Re: Screen Timeout/Lock.

2018-08-07, 11:26 AM

Hi , issue got resolved after power cycle.

I am suspecting that, I have connected non-moto USB cable to my device. I confirmed that cable is for charging only, it does not detected as USB Mass storage.

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1657 Posts

03-04-2016

IN

996 Signins

34030 Page Views

  • Posts: 1657
  • Registered: ‎03-04-2016
  • Location: IN
  • Views: 34030
  • Message 4 of 4

Re: Screen Timeout/Lock.

2018-08-08, 8:51 AM

 wrote:

Hi , issue got resolved after power cycle.

I am suspecting that, I have connected non-moto USB cable to my device. I confirmed that cable is for charging only, it does not detected as USB Mass storage.


Glad to hear that it is working fine.

 

Thanks

Sandip

Moto Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
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