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br4ss3nvygl0ry
Paper Tape
Posts: 2
Registered: ‎01-14-2019
Location: US
Views: 201
Message 1 of 2

Screen shutting off/locking while in use

On my moto G 5 plus, my phone has started this weird thing where I'll be doing something - going thru email, playing games, etc. - and all of a sudden, the screen will go black and lock on its own.  Right while I'm in the middle of actively using it!  This happens constantly, I would say somewhere between every 3 to 8 minutes.  When I go to get back into the phone, it will then force me to use my PIN (instead of fingerprint) before letting me back in. Please help!

Senior MotoAgent
Senior MotoAgent
Posts: 1,640
Registered: ‎03-04-2016
Location: IN
Views: 147
Message 2 of 2

Re: Screen shutting off/locking while in use


@br4ss3nvygl0ry wrote:

On my moto G 5 plus, my phone has started this weird thing where I'll be doing something - going thru email, playing games, etc. - and all of a sudden, the screen will go black and lock on its own.  Right while I'm in the middle of actively using it!  This happens constantly, I would say somewhere between every 3 to 8 minutes.  When I go to get back into the phone, it will then force me to use my PIN (instead of fingerprint) before letting me back in. Please help!


Hi br4ss3nvygl0ry

 

Thanks for posting, sorry to know about this can you test in Safe Mode and let me know if it behaves the same? Safe Mode will start the device without third-party applications running. To boot into Safe Mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe Mode appears. Restart the device to get out of Safe Mode. 

 

Thanks

Sandip

Moto Support



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