cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Susie1
Paper Tape
Posts: 5
Registered: ‎03-12-2015
Location: GB
Views: 542
Message 1 of 4

Security Updates?

The last security patch I received for my Moto G5 is dated November 2017. When I go into settings and system updates, I am told my device's software is up to date. Clearly it isn't. My partner has the same model phone and we obtained them at the same time from Tesco. He has had 2 security updates this year. He received the latest one for May today.

 

I am concerned that the security on my phone is vulnerable. Has anyone had experience of this and can tell me how to correct the problem?

 

I had some suggestions my Motorola but it required a factory reset and I really don't relish the prospect of installing everything again.

 

Any help would be much appreciated.

Kodak
802.11n
Posts: 676
Registered: ‎01-30-2018
Location: GB
Views: 523
Message 2 of 4

Re: Security Updates?

Did you buy your phone in the country you are now in?

If it ain't broke, don't fix it.
Susie1
Paper Tape
Posts: 5
Registered: ‎03-12-2015
Location: GB
Views: 520
Message 3 of 4

Re: Security Updates?

Yes I did, in the UK.
Kodak
802.11n
Posts: 676
Registered: ‎01-30-2018
Location: GB
Views: 509
Message 4 of 4

Re: Security Updates?

As you are in the UK, we have good consumer laws, your phone is probably still under warranty, if so your best option is to call them and get them to sort it rather than attempt to sort it yourself.

Good luck. Please let us know the outcome.

If it ain't broke, don't fix it.
Top Kudoed Authors