Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G5 / Moto G5 Plus
All Forum Topics
Options

2 Posts

01-09-2018

United Kingdom of Great Britain and Northern Ireland

1 Signins

13 Page Views

  • Posts: 2
  • Registered: ‎01-09-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 13
  • Message 1 of 2

Sim -> Operator: Unknown, Number: Unknown, rubbish phone or mobile operator ?

2018-01-09, 21:07 PM

hello I have got
Dual SIM Moto G5, bought on Amazon directly from Amazon, sim free.

Tesco PAYG SIM cards seems to be working OK, but O2 PAYG is causing some problems,

It is not properly recognized by the system but despite this SMS and 4G worked and there is call in/out working,

so everything seems to be OK.

But when I go to the options->SIM1 or SIM2-> Operator: Unknown,  Number: Unknown.

No matter which slot I use.

Is this rubbish phone or mobile operator?

I contacted to O2 but they had no idea what the problem is, but they send me another SIM,

and another SIM is causing the same problems.

 

Reply
Options

30 Posts

10-16-2017

United Kingdom of Great Britain and Northern Ireland

48 Signins

337 Page Views

  • Posts: 30
  • Registered: ‎10-16-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 337
  • Message 2 of 2

Re: Sim -> Operator: Unknown, Number: Unknown, rubbish phone or mobile operator ?

2018-01-11, 13:33 PM
Hi, SIM cards are 3rd party accessories, hence we cannot guarantee full compatibility with our devices. However, please note that even if the number and operator are not displayed in the settings, this does not interfere with the normal functioning of the phone. I hope this clarifies.

Kind regards
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms