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Kat4444
Paper Tape
Posts: 1
Registered: ‎11-19-2019
Location: GB
Views: 493
Message 1 of 2

Speaker failed, no sound from Moto G5. Help!

I've damaged my mobile. I usually link my hifi stereo via Bluetooth with no issues but last night I turned my stereo off as normal, (with it still linked) & then tried to listen to my mobile on YouTube , but I had no sound. I've tried adjusting the volume, restarting, powering off, restarting, removing the battery & entering into airplane mode, but nothing. I've no bluetooth symbol on my mobile, yet if I turn my hifi back on I've got sound through it, if I plug in earphones I have sound  (but no headphones symbol appears). Today I've gone to device help, but when testing the speaker I got no sound, I'm stuck, I need to have my mobile working, please help! Many thanks  in advance, Kate

Senior MotoAgent
Senior MotoAgent
Posts: 577
Registered: ‎04-04-2018
Location: IN
Views: 386
Message 2 of 2

Re: Speaker failed, no sound from Moto G5. Help!


@Kat4444 wrote:

I've damaged my mobile. I usually link my hifi stereo via Bluetooth with no issues but last night I turned my stereo off as normal, (with it still linked) & then tried to listen to my mobile on YouTube , but I had no sound. I've tried adjusting the volume, restarting, powering off, restarting, removing the battery & entering into airplane mode, but nothing. I've no bluetooth symbol on my mobile, yet if I turn my hifi back on I've got sound through it, if I plug in earphones I have sound  (but no headphones symbol appears). Today I've gone to device help, but when testing the speaker I got no sound, I'm stuck, I need to have my mobile working, please help! Many thanks  in advance, Kate


Hi Kat4444,

 

Thanks for posting and sorry to know about this. When you perform a Hardware test, do you see a red exclamation mark on it? Also, is it only working with earphones? Kindly confirm.

 

Regards,

Suman



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