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3 Posts

09-06-2017

Mexico

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Start Up Failed Moto G5 Plus

2017-09-06, 4:04 AM

Need help. My phone just freeze and restart in a black window.

 

"Start Up Failed:

Your device did´t start up successfully.

User the Software Repair Assistant on computer to repair your device."

 

Where I can find this software?

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5418 Posts

07-12-2014

United States of America

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Re: Start Up Failed Moto G5 Plus

2017-09-07, 16:51 PM

wrote:
Hi JM,
I buy it in best buy. I found the program and it did not work for me.

I'm afraid the next step is service/repair then.

 

-JM

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5418 Posts

07-12-2014

United States of America

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  • Message 2 of 17

Re: Start Up Failed Moto G5 Plus

2017-09-06, 15:15 PM

wrote:

Need help. My phone just freeze and restart in a black window.

 

"Start Up Failed:

Your device did´t start up successfully.

User the Software Repair Assistant on computer to repair your device."

 

Where I can find this software?


Hi BtoLinan,

 

Where did you buy the phone? I'm afraid the Software Upgrade Assistant (SUA) will only work for Verizon devices. For all others, the device should go through repair/service.

 

Regards,

JM

Motorola Support

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3 Posts

09-06-2017

Mexico

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  • Message 3 of 17

Re: Start Up Failed Moto G5 Plus

2017-09-06, 20:21 PM
Hi JM,
I buy it in best buy. I found the program and it did not work for me.
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5418 Posts

07-12-2014

United States of America

925 Signins

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  • Posts: 5418
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  • Message 4 of 17

Re: Start Up Failed Moto G5 Plus

2017-09-07, 16:51 PM

wrote:
Hi JM,
I buy it in best buy. I found the program and it did not work for me.

I'm afraid the next step is service/repair then.

 

-JM

0 person found this solution to be helpful.

This helped me too

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1 Posts

11-29-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 17

failed verification Moto g5

2017-11-29, 8:14 AM

moto g5. build NPP25.137-15. Android 7. Android Security Patch Level 1st Jan 2017.

 

Recently - on normal power up after a routine power off - my phone has started to report "your device has failed verification and may not work properly". To learn more visit motorola.com/unlock bootloader.  ID: n/a .Your device will boot in 5 seconds.

 

On contiuing power up the phone boots up in the normal way, and, contrary to message appears to work in a normal and acceptable way.

 

A visit to the quoted web link does not reveal much!

 

Any advice anyone? Is this a real problem? How can it be fixed?

 

Despite the phone appearing to fully work as expected you can appreciate it's disconcerting to be told your phone has failed verification!

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3 Posts

05-12-2017

India

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  • Message 6 of 17

Motorola Verification Failed

2018-01-05, 5:50 AM

I had purchased a Motorola G5 plus from the authorised retailer in India, Flipkart, that is running Android nougat 7.0 November 2017 Security Update, and upon booting it shows a warning sign with a red triangle that says:

Your device has Failed verification and may not work properly. For more information visit motorola.com/unlockbootloader

ID:N/A

 

The device still received updates, but true to it's word, the phone does not work properly with apps crashing constantly. I would like to know how to resolve this issue as I have not attempted to root or unlock the bootloader. 

Will I be able to solve this issue at home? 

 

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4 Posts

01-07-2018

India

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  • Message 7 of 17

One way audio in moto g5 plus

2018-01-07, 13:56 PM

Hi ,

Could into find the right post for my issue hence writing it over here..Sorry about this.

Just got the moto g5 plus, after switched on and system update compeleted...i am having one way voice. The other party is not able to hear me.

Could you please provide the solution..Thanks 

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1 Posts

02-08-2018

Cyprus

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  • Message 8 of 17

Start Up Failed Moto G5 Plus

2018-02-08, 19:45 PM

If any one can please be of help - I’m desperate to get back into my computer 

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1154 Posts

04-01-2017

India

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  • Message 9 of 17

Re: Start Up Failed Moto G5 Plus

2018-02-09, 4:59 AM

Can you explain little more detailed?


Best Regards, Syed Zeeshan.
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5996 Posts

12-04-2017

India

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  • Message 10 of 17

Re: Start Up Failed Moto G5 Plus

2018-02-09, 12:10 PM

wrote:

If any one can please be of help - I’m desperate to get back into my computer 


Hi, Jodiemzel.

 

>>Where did you buy the phone? I'm afraid the Software Upgrade Assistant (SUA) will only work on Verizon devices. For all others, the device should go through repair/service.

 

-Swaraj

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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