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5 Posts

03-07-2018

United States of America

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Text Notification Reply Not Sent

2018-03-07, 13:15 PM

Hi, When I receive a text from someone on my contact list there is a notification which gives me the option to reply.  I tap on Reply to send a reply text, type in my message, then click the send icon and the notification is dismissed.  When I open the Messages app afterwards my reply text is not shown.  I am using a Moto G5 Plus on Cricket Wireless in the USA.  I have had this issue for several months now, just finally decided to ask here on the forums if there is a solution to this besides ignoring text notifications and only replying to texts from the Messages app.  Has anyone else had this issue with replying to text notifications?

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35 Posts

10-26-2017

India

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Re: Text Notification Reply Not Sent

2018-03-07, 18:00 PM

Can you send a text normally from your application??

You can also try wiping cache from the recovery menu. It might help.

Anyways I also had a similar problem earlier, but now I can reply from the notifications as well.

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13380 Posts

03-05-2018

United States of America

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Re: Text Notification Reply Not Sent

2018-03-07, 17:34 PM

Hi rhrmn,

 

Thanks for letting us know about this. I understand your concern. May I know what messaging app you're using? I suggest you uninstall any third-party messaging app if you have one. 

 

Best regards,
Rich
Motorola Support



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5 Posts

03-07-2018

United States of America

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128 Page Views

  • Posts: 5
  • Registered: ‎03-07-2018
  • Location: United States of America
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Re: Text Notification Reply Not Sent

2018-03-07, 17:37 PM

I am using the Google Messages app that came pre-installed with my phone and is currently set to be the default SMS app.  I do not have any other SMS messaging app installed.

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473 Posts

08-28-2017

Philippines

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Re: Text Notification Reply Not Sent

2018-03-07, 17:47 PM

wrote:

Hi, When I receive a text from someone on my contact list there is a notification which gives me the option to reply.  I tap on Reply to send a reply text, type in my message, then click the send icon and the notification is dismissed.  When I open the Messages app afterwards my reply text is not shown.  I am using a Moto G5 Plus on Cricket Wireless in the USA.  I have had this issue for several months now, just finally decided to ask here on the forums if there is a solution to this besides ignoring text notifications and only replying to texts from the Messages app.  Has anyone else had this issue with replying to text notifications?


Hi rhrmn,

 

We understand how important it is for you to have a good and working device. First, are you using the stock messaging application or a third-party application? Also, are the messages that you send using quick reply actually being sent out and just not showing in the messaging app? May you also provide a video of it happening? 

 

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943.

 

Regards,
Tim
Motorola Support

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35 Posts

10-26-2017

India

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Re: Text Notification Reply Not Sent

2018-03-07, 18:00 PM

Can you send a text normally from your application??

You can also try wiping cache from the recovery menu. It might help.

Anyways I also had a similar problem earlier, but now I can reply from the notifications as well.

0 person found this solution to be helpful.

This helped me too

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5 Posts

03-07-2018

United States of America

10 Signins

128 Page Views

  • Posts: 5
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  • Location: United States of America
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  • Message 6 of 7

Re: Text Notification Reply Not Sent

2018-03-07, 18:21 PM

In Settings for the Android Messages app, I tapped on Clear Data and now when I reply to a text notification and send it, the sent reply shows in the app.  My issue is resolved.  Thank you, Ommiemo54.

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35 Posts

10-26-2017

India

91 Signins

963 Page Views

  • Posts: 35
  • Registered: ‎10-26-2017
  • Location: India
  • Views: 963
  • Message 7 of 7

Re: Text Notification Reply Not Sent

2018-03-07, 18:24 PM

Good to hear that it helped you!!

 

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