Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G5S / Moto G5S Plus
All Forum Topics
Options

1 Posts

07-21-2021

India

2 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎07-21-2021
  • Location: India
  • Views: 5
  • Message 1 of 5

Touch screen problem

2021-07-21, 11:44 AM

My Moto g5s plus one line touch not working .

Screenshot_20210721-171229.png
Reply
Options

4677 Posts

10-05-2016

United States of America

625 Signins

51792 Page Views

  • Posts: 4677
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 51792
  • Message 2 of 5

Re:Touch screen problem

2021-07-22, 20:18 PM

Hi rkgrocker,

 

We appreciate you contacting us here. Saddening to see that part of your screen is not responsive. Have you tried resetting the device? Since when did it start to happen?

 

We moved your post to Moto G5S Plus community as you originally posted in Moto G5 / Moto G5 Plus community. Someone assigned there will assist you. 

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
Reply
Options

1990 Posts

11-24-2020

India

209 Signins

22015 Page Views

  • Posts: 1990
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22015
  • Message 3 of 5

Re:Touch screen problem

2021-07-23, 6:49 AM

@ rkgrocker wrote:

My Moto g5s plus one line touch not working .

 

 

Hi, 

 

Thanks for writing to us. Sorry to know about this. Let me check and help you here. When did you start facing this? Have you tested the touchscreen in the Device help/Moto Help application? So I can check and assist you further. Also, can you please try to remove the screen protector/case and test if the touch screen is working and let me know how it goes? 

 

Thanks

Sunitha



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

1 Posts

07-25-2021

India

2 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎07-25-2021
  • Location: India
  • Views: 0
  • Message 4 of 5

Moto g5s hangs after Oreo update.

2021-07-25, 18:07 PM

I installed android 8.1.0 update on my Moto g5s cell......but after update cell hangs and play 'hello Moto' 6-8 times.

 

How do I downgrade from Android 8.1.0 to 7.0..

 

Help me.

Reply
Options

1990 Posts

11-24-2020

India

209 Signins

22015 Page Views

  • Posts: 1990
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22015
  • Message 5 of 5

Re:Touch screen problem

2021-07-26, 8:42 AM

Hi Rahoulm

 

Welcome to Motorola Forums. Sorry to know about this. Sorry to say, we do not support downgrading the software version. However, I will try my best to help you. It would be great if you could help me with some more details. When you have updated the phone? When did you start facing this? Did you try any troubleshooting steps to fix it? So I can check and assist you further. 

 

Thanks

Sunitha



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms