01-14-2019 01:20 AM
I have two problems with my Moto G5s (XT1794 reteu channel).
1. When I like to register my phone on https://motorola-global-portal.custhelp.com/app/registration/action/forums# none of the two imei or serial number will work. I got this message every time: "Unable to retrieve device information. Please confirm your IMEI/MEID or serial number and try again." Could you please help?
2. There is still no update to oreo on my phone: the security patch is from 6/2018.
Thanks for your help.