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Lukyluke
What's DOS?
Posts: 1
Registered: ‎09-07-2019
Location: ES
Views: 297
Message 1 of 2

Unable to update

My Moto G5 is stuck in Android 7.0 whenever I check for updates it says  that there is none any suggestions?

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,232
Registered: ‎02-02-2016
Location: US
Views: 210
Message 2 of 2

Re: Unable to update


@Lukyluke wrote:

My Moto G5 is stuck in Android 7.0 whenever I check for updates it says  that there is none any suggestions?


Is your G5 designed for that region or is it an import from another country? Updates are phone variant specific. For example, some USA carriers don't update their variant, even though other G5 may be updated. 

 

What is the model number, system version and other variant information under settings-about phone?


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