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bennor3814
Token Ring
Posts: 140
Registered: ‎07-15-2017
Location: US
Views: 3,645
Message 1 of 24

Verizon Visual Voice Mail App not supported Moto G5 Plus 8.1

Since the update to Android 8.1 my G5 Plus Visual Voice Mail app no longer works. Says its not supported on this device. Using a Moto G5 Plus on a Verizon MVNO. Is there a workaround to this issue or is this a carrier (Verizon Wireless) issue?

 

xaYMVDZ

 

6shlYDV

bennor3814
Token Ring
Posts: 140
Registered: ‎07-15-2017
Location: US
Views: 3,564
Message 2 of 24

Re: Verizon Visual Voice Mail App not supported Moto G5 Plus 8.1

Well learn something new ever day. Smiley LOL There is an embedded voice mail feature in the Phone app on Android 8.x. Removed the VZW Visual Voice Mail app then enabled the voice mail app under the Phone app.

 

bjEb4YG

Senior MotoAgent
Senior MotoAgent
Posts: 925
Registered: ‎10-08-2015
Location: IN
Views: 3,542
Message 3 of 24

Re: Verizon Visual Voice Mail App not supported Moto G5 Plus 8.1


@bennor3814 wrote:

Since the update to Android 8.1 my G5 Plus Visual Voice Mail app no longer works. Says its not supported on this device. Using a Moto G5 Plus on a Verizon MVNO. Is there a workaround to this issue or is this a carrier (Verizon Wireless) issue?

 

xaYMVDZ

 

6shlYDV


Hi bennor3814,

 

Greetings from Motorola,

 

Thank you for writing here. We are glad that you got the solution. We appreciate your understanding while we work to improve this experience and encourage you to let us know if you have any additional feedback on this and other features. 

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Joelsol
Paper Tape
Posts: 5
Registered: ‎11-27-2018
Location: US
Views: 3,179
Message 4 of 24

Re: Verizon Visual Voice Mail App not supported Moto G5 Plus 8.1

Hello,

 

I'm having the same problem. There is no option for toggling on visual voice mail within the phone app. What now?

 

Screenshot_20181127-090516.png

 

Senior MotoAgent
Senior MotoAgent
Posts: 925
Registered: ‎10-08-2015
Location: IN
Views: 3,171
Message 5 of 24

Re: Verizon Visual Voice Mail App not supported Moto G5 Plus 8.1


@Joelsol wrote:

Hello,

 

I'm having the same problem. There is no option for toggling on visual voice mail within the phone app. What now?

 

Screenshot_20181127-090516.png

 


Hi Joelsol,

 

Welcome to Forums,

 

This is to update you that Voicemail option is completely oriented to the service provider. Hence, we request you to check with the carrier services. If the carrier is supporting the Voicemail resources then we could look into it. 

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Joelsol
Paper Tape
Posts: 5
Registered: ‎11-27-2018
Location: US
Views: 3,169
Message 6 of 24

Re: Verizon Visual Voice Mail App not supported Moto G5 Plus 8.1

I'm on Verizon. I have the Visual Voicemail App like the poster above, but after the 8.1.0 update, the app is giving me the same error as the poster above. I checked my Verizon account online and Visual Voicemail is toggled on. By the way, the Verizon Visual Voicemail app is no longer available in the Play Store. I'm left with no option but to call myself and enter my PIN everytime I get a voicemail. So old school! There needs to be a fix for this.

Odessey
Punch Card
Posts: 3
Registered: ‎11-21-2018
Location: US
Views: 3,141
Message 7 of 24

Re: Verizon Visual Voice Mail App not supported Moto G5 Plus 8.1

Same exact problem as all other posters said pretty disheartning. Why is this thread marked solved?

Screenshot_20181127-105618.png

 

Joelsol
Paper Tape
Posts: 5
Registered: ‎11-27-2018
Location: US
Views: 3,133
Message 8 of 24

Re: Verizon Visual Voice Mail App not supported Moto G5 Plus 8.1

I figured it out. Go ahead and remove the Visual Voice Mail app. Then go into your phone app, hit the 3 dot menu button on top right, go to settings, then voicemail and turn on visual voicemail there. You won't see that option until the old visual voicemail app is removed from the phone.

 

A little information from Motorola/Lenovo would have been nice! Smiley Sad

Odessey
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Posts: 3
Registered: ‎11-21-2018
Location: US
Views: 3,127
Message 9 of 24

Re: Verizon Visual Voice Mail App not supported Moto G5 Plus 8.1

Thanks Dude!Smiley Happy

mifisherman
Paper Tape
Posts: 8
Registered: ‎11-28-2018
Location: US
Views: 3,047
Message 10 of 24

Re: Verizon Visual Voice Mail App not supported Moto G5 Plus 8.1

Well I just checked my Moto G5 plus and there is no mention of any imbeded voicemail switch in my phone app or anywhere else. I wish there was. 

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