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What's DOS?
Posts: 1
Registered: ‎03-22-2017
Location: IN
Message 1 of 12 (2,908 Views)

Video Recording Issue

While video recording there is lot of background noise, even if the surrounding is comparatively silent. I have read that there is a bug which has been fixed by an update. The update has a build number NPN25.137-33 and is around 280.7MB in size, which has rolled out in brazil. When this update will be released in India. The premium design and the camera was the selling point of this phone. though the design is premium and top notch but the camera has disappointed and with that bug it is annoying. please provide the details when the bug will be fixed in India and also will it improve any camera image quality as the images also have lot of noise.

Ctrl-Alt-Del
Posts: 8
Registered: ‎03-22-2017
Location: IN
Message 2 of 12 (2,824 Views)

Re: Video Recording Issue

There is too much of background audio noise while recording videos. I guess they make perfect sets for reviewers and dupe their retail customers. Here's a video highlighting this issue.

https://youtu.be/csEsEUbv6JU

Ctrl-Alt-Del
Posts: 6
Registered: ‎03-31-2017
Location: IN
Message 3 of 12 (2,539 Views)

Re: Video Recording Issue

Background noise during video recording is neither​ acceptable nor is tolerable and destroys the very quality of video and with such a annoying noise it hardly matters if Moto g5plus shoots 4k vids.Lenovo should not have played spoilsport with such a important feature and they must immediately rectify this defect.
Paper Tape
Posts: 2
Registered: ‎04-03-2017
Location: MX
Message 4 of 12 (2,451 Views)

Re: Video Recording Issue

I want an update in Mexico too 

Blue Screen Again
Posts: 9
Registered: ‎03-23-2017
Location: MX
Message 5 of 12 (2,441 Views)

Re: Video Recording Issue

Mexico variant has this issue too! I hope they fix it!

802.11n
Posts: 227
Registered: ‎04-01-2017
Location: IN
Message 6 of 12 (2,289 Views)

Re: Video Recording Issue

Dear Moto, you are pleased to Release a software update to solve these issues...

Fanfold Paper
Posts: 7
Registered: ‎04-08-2017
Location: IN
Message 7 of 12 (2,259 Views)

Deleted

[ Edited ]

Deleted

Paper Tape
Posts: 3
Registered: ‎04-29-2017
Location: SE
Message 8 of 12 (1,917 Views)

Re: Video Recording Issue

Sweden here. I purchased three Moto G5s and all of them have this issue. If there is no update for EU in the next 14 days Ill return the phones. No big deal.

Moto G5
3GB RAM
16 GB ROM
64 GB SD card
Version: PVT1
SKU: XT1676
Build number: NPP25.137-15
Software Channel: reteu
Baseband Ver: M8937_8000.122.02.40R

SCSI Port
Posts: 41
Registered: ‎04-05-2017
Location: US
Message 9 of 12 (1,649 Views)

Re: Video Recording Issue

Happening in the unlocked US version too. Any update Moto?

What's DOS?
Posts: 2
Registered: ‎05-17-2017
Location: IN
Message 10 of 12 (1,605 Views)

Re: Video Recording Issue

Same issue with my Moto g5 plus too. Camera was the prime reason I bought this phone. But this noise issue during video recording has been really disappointing. 

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