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12 Posts

09-21-2015

United States of America

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Wallpaper keeps resetting - G5+ 8.1.0

2018-12-31, 21:12 PM

I have always used live wallpapers on my G5+ phones (had a 64gb, now a 32gb). Since upgrading 8.1.0, I can no longer keep a live wallpaper running very long. At some point during the day, the wallpaper resets itself to the "default" factory wallpaper (the blue/green leaf motif). Which is the ONLY wallpaper listed in "On device wallpapers" by the way. After conversion, the problem happened immediately after upgrading with my existing live wallpaper. I deleted that wallpaper, thinking it was a compatability issue with that app. But replacement apps have done the same thing.

 

Any ideas to keep the live wallpaper from "crashing?"

 

/Tom

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1045 Posts

10-08-2015

India

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Re: Wallpaper keeps resetting - G5+ 8.1.0

2019-01-02, 7:54 AM

 wrote:

I have always used live wallpapers on my G5+ phones (had a 64gb, now a 32gb). Since upgrading 8.1.0, I can no longer keep a live wallpaper running very long. At some point during the day, the wallpaper resets itself to the "default" factory wallpaper (the blue/green leaf motif). Which is the ONLY wallpaper listed in "On device wallpapers" by the way. After conversion, the problem happened immediately after upgrading with my existing live wallpaper. I deleted that wallpaper, thinking it was a compatability issue with that app. But replacement apps have done the same thing.

 

Any ideas to keep the live wallpaper from "crashing?"

 

/Tom


Hi Tom_Marinello,

 

Greetings from Moto,

 

Sorry for the inconvenience caused. We request you to try these below troubleshooting steps & let us know.

 

Tap on Settings>>Apps & notifications>>App info>>Wallpapers>>Storage>>Clear data. (Reboot the device)

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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12 Posts

09-21-2015

United States of America

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Re: Wallpaper keeps resetting - G5+ 8.1.0

2019-01-03, 20:20 PM

Followed the instructions above. After reboot, I enabled the live wallpaper from a long press on the home screen at about 10AM my time. All was well at about 10PM, which was the last time I looked at the phone that day. Next morning at 8AM, the screen was back to blue/green leaves, so I would say that solution did not work.

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3 Posts

09-19-2018

United States of America

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Re: Wallpaper keeps resetting - G5+ 8.1.0

2019-04-06, 18:11 PM

I have a similar problem but my Moto G5 resets the wallpaper every time I use the camera. I think there is an issue between storage and camera. The SD card can only be used as portable storage in order for camera to work without crashing but still the interference with wallpaper.

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12 Posts

09-21-2015

United States of America

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Re: Wallpaper keeps resetting - G5+ 8.1.0

2019-04-08, 3:47 AM

I believe my G5+ crashes everytime I use the camera app (but not all camera apps). I'll try pulling the miroSD card and see if that makes a difference.

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3 Posts

09-19-2018

United States of America

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Re: Wallpaper keeps resetting - G5+ 8.1.0

2019-04-08, 9:40 AM
Give it a try then let us know the results.
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12 Posts

09-21-2015

United States of America

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Re: Wallpaper keeps resetting - G5+ 8.1.0

2019-04-08, 17:35 PM

Had to find the SIM removal tool first - right where I left it! Popped out the microSD card, reinserted, reset the live wallpaper and crossed my fingers. Clicked the photo app button - everything went black, my audiobook stopped playing, and when the screen finally restored, no photos app, and blue green atock leaves wallpaper.

 

Still sucks, and I don't feel like factory resetting my phone to see if that fixes problem.

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3 Posts

09-19-2018

United States of America

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Re: Wallpaper keeps resetting - G5+ 8.1.0

2019-04-09, 1:27 AM

Power up the phone without the SIM then try camera and wallpaper.

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7 Posts

05-28-2020

United States of America

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  • Message 9 of 9

Re:Wallpaper keeps resetting - G5+ 8.1.0

2020-07-15, 16:13 PM
I have a Moto G7 Power that has this same issue but caused only when I reboot the phone. All my default settings for "open with" are also reset when the device is rebooted. It is almost as if the settings for the wallpaper and default apps is protected by a sudo (superuser) permission required settings change. I have the phone set to use my SD card as part of the internal storage, which is a little different than most people would set it.
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