Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G5 / Moto G5 Plus
All Forum Topics
Options

67 Posts

07-17-2017

United Kingdom of Great Britain and Northern Ireland

80 Signins

555 Page Views

  • Posts: 67
  • Registered: ‎07-17-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 555
  • Message 81 of 110

Re: We need you! - no longer available in Europe?

2018-08-22, 10:13 AM

Received this from Moto via e-mail: (my emphasis added)

 

"Thank you for contacting Motorola.

Thank you for your interest in MFN Program
 
I apologise for  issue with MyStuff.
Please note that we are phasing out My Stuff in Europe and most new devices cannot be added - as this seems to be the case with your device, I would suggest to go to our forum and write in MFN thread - the organiser there should be able to help you and will advised how to sign up."
 
Does this mean that they are really not that interested in entrants to MFN from Europe anymore?! Is this indicative of why the G5 in the U.K. has not received any Android updates since the move to 7.0?
OS1
Reply
Options

5682 Posts

02-11-2016

United States of America

3331 Signins

78791 Page Views

  • Posts: 5682
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 78791
  • Message 82 of 110

Re: We need you! - no longer available in Europe?

2018-08-22, 13:08 PM

 wrote:

Received this from Moto via e-mail: (my emphasis added)

 

"Thank you for contacting Motorola.

Thank you for your interest in MFN Program
 
I apologise for  issue with MyStuff.
Please note that we are phasing out My Stuff in Europe and most new devices cannot be added - as this seems to be the case with your device, I would suggest to go to our forum and write in MFN thread - the organiser there should be able to help you and will advised how to sign up."
 
Does this mean that they are really not that interested in entrants to MFN from Europe anymore?! Is this indicative of why the G5 in the U.K. has not received any Android updates since the move to 7.0?

I'm not aware of any changes to My Stuff pages in any region. I'd like to look at some things from my end. Can you please update your profile with current phone, carrier, and serial number? -- this will help me investigate. 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

67 Posts

07-17-2017

United Kingdom of Great Britain and Northern Ireland

80 Signins

555 Page Views

  • Posts: 67
  • Registered: ‎07-17-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 555
  • Message 83 of 110

Re: We need you! - no longer available in Europe?

2018-08-22, 13:32 PM
Don't have the 'phone to hand, currently investigating why people love BB10 so much! I'll attach the serial number this evening. I've entered the model number but my carrier, EE, is not listed. Is there an international or U.K. specific URL I should be using?
OS1
Reply
Options

67 Posts

07-17-2017

United Kingdom of Great Britain and Northern Ireland

80 Signins

555 Page Views

  • Posts: 67
  • Registered: ‎07-17-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 555
  • Message 84 of 110

Re: We need you! - no longer available in Europe?

2018-08-22, 21:19 PM
Phone model and serial number now saved in my profile.
OS1
Reply
Options

67 Posts

07-17-2017

United Kingdom of Great Britain and Northern Ireland

80 Signins

555 Page Views

  • Posts: 67
  • Registered: ‎07-17-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 555
  • Message 85 of 110

Re: We need you! - no longer available in Europe?

2018-08-23, 11:31 AM

I now get the message "Unable to retrieve device information. Please confirm your IMEI/MEID or serial number and try again." I've entered both IMEI numbers and the device serial number but no joy on either the U.K. nor the global pages.

OS1
Reply
Options

5682 Posts

02-11-2016

United States of America

3331 Signins

78791 Page Views

  • Posts: 5682
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 78791
  • Message 86 of 110

Re: We need you! - no longer available in Europe?

2018-08-23, 16:45 PM

 wrote:

I now get the message "Unable to retrieve device information. Please confirm your IMEI/MEID or serial number and try again." I've entered both IMEI numbers and the device serial number but no joy on either the U.K. nor the global pages.


I just tested myself using the Rest of Europe site and it registered just fine using the IMEI from the device you put in your profile. Please try registering your IMEI again here: https://motorola-global-en-roe.custhelp.com/app/mcp/my_devices Don't use SN as I know that will likely not work, but IMEI should work on that site.

 

-Tom

 

 

 



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

67 Posts

07-17-2017

United Kingdom of Great Britain and Northern Ireland

80 Signins

555 Page Views

  • Posts: 67
  • Registered: ‎07-17-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 555
  • Message 87 of 110

Re: We need you!

2018-08-23, 17:40 PM

Huge thanks to everyone who's worked on this. It is now accepting the IMEIs for my G5 and my E4 LTE. I've opted in to the MFN program so now I'll wait and see if I'm accepted.

OS1
Reply
Options

115 Posts

06-29-2013

Poland

108 Signins

931 Page Views

  • Posts: 115
  • Registered: ‎06-29-2013
  • Location: Poland
  • Views: 931
  • Message 88 of 110

Re: We need you! - no longer available in Europe?

2018-08-23, 17:40 PM

Oh Tommyboy, you better don't make us full.

I tested it just a sec ago. After I press the button, the webpage reloads/refreshes and nothing happens.

 

You giys at Moto can't ecen test your products and services.

 

Oh, and I beg you not to Post the response unless you are 100% sure.

 

Taking about My Stuff, about 6 months ago I heard tth same from Moto Support. Again Tommyboy, you at Moto don't even have a single answer to your clients.

 

Shame on you!

Reply
Options

28352 Posts

02-02-2016

United States of America

5842 Signins

132780 Page Views

  • Posts: 28352
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 132780
  • Message 89 of 110

Re: We need you! - no longer available in Europe?

2018-08-23, 17:43 PM

 wrote:

Oh Tommyboy, you better don't make us full.

I tested it just a sec ago. After I press the button, the webpage reloads/refreshes and nothing happens.

 

You giys at Moto can't ecen test your products and services.

 

Oh, and I beg you not to Post the response unless you are 100% sure.

 

Taking about My Stuff, about 6 months ago I heard tth same from Moto Support. Again Tommyboy, you at Moto don't even have a single answer to your clients.

 

Shame on you!


OS1111 posted before you and said it works. Maybe it is your browser or internet connection?


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

115 Posts

06-29-2013

Poland

108 Signins

931 Page Views

  • Posts: 115
  • Registered: ‎06-29-2013
  • Location: Poland
  • Views: 931
  • Message 90 of 110

Re: We need you! - no longer available in Europe?

2018-08-23, 18:35 PM

 wrote:

 wrote:

Oh Tommyboy, you better don't make us full.

I tested it just a sec ago. After I press the button, the webpage reloads/refreshes and nothing happens.

 

You giys at Moto can't ecen test your products and services.

 

Oh, and I beg you not to Post the response unless you are 100% sure.

 

Taking about My Stuff, about 6 months ago I heard tth same from Moto Support. Again Tommyboy, you at Moto don't even have a single answer to your clients.

 

Shame on you!


OS1111 posted before you and said it works. Maybe it is your browser or internet connection?


Browsers/Engines tested by me:

  • Chrome Android
  • WebView Android
  • Chrome MacOS
  • Safari 12 MacOS

 

The page behaves the same under all of aforementioned. Moreoever if I visit from my Moto G5 I'm automatically redirected to "Select your device" page but not MyStuff, so I have to check "Request desktop page" in Chrome/WebView.

 

Once upon a time I tested responses that flight throug HTTP.

Comparing to MotoG2 the response from server was much smaller.

I'll try to attach images in the next post.

 

 

 These are 2 JSONs with data related to MotoG2 which is already added to MyStuff, and MotoG5 which can't be added.

Please pay attention to details difference. Seems like MotoG5 is unknown to the system.

 

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms