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OS1111
Punch Card
Posts: 55
Registered: ‎07-17-2017
Location: GB
Views: 648
Message 91 of 107

Re: We need you! - no longer available in Europe?

It's stopped working again! This time an incorrect IMEI number results in a device not found error, that's good, but a correct IMEI results in the page reloading but the new device not showing up.

Is there any kind of limit, like 2! for the number of devices that can be registered on My Stuff?
OS1
PsyClip-R
Serial Port
Posts: 56
Registered: ‎06-29-2013
Location: PL
Views: 647
Message 92 of 107

Re: We need you! - no longer available in Europe?

There's bo such limit.

This is a well known issue. This happens to me too.

And that's not a Browser issue, it's Moto services/backend problem

Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,992
Registered: ‎02-11-2016
Location: US
Views: 628
Message 93 of 107

Re: We need you! - no longer available in Europe?


@OS1111 wrote:
It's stopped working again! This time an incorrect IMEI number results in a device not found error, that's good, but a correct IMEI results in the page reloading but the new device not showing up.

Is there any kind of limit, like 2! for the number of devices that can be registered on My Stuff?

No there isn't any limit. I have over a dozen on mine. However, let me reach out to the team again to find out what's going on. If you don't mind, PM me the IMEI/Model of the unit you're trying to register.

 

-Tom

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,992
Registered: ‎02-11-2016
Location: US
Views: 627
Message 94 of 107

Re: We need you! - no longer available in Europe?


@PsyClip-R wrote:

There's bo such limit.

This is a well known issue. This happens to me too.

And that's not a Browser issue, it's Moto services/backend problem


I'd like to get some more information regarding your device. I will send you a PM.

 

-Tom

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
OS1111
Punch Card
Posts: 55
Registered: ‎07-17-2017
Location: GB
Views: 517
Message 95 of 107

Re: We need you! - no longer available in Europe?

It's still happening. Page appears to accept the IMEI but the the device doesn't appear in My Stuff
OS1
OS1111
Punch Card
Posts: 55
Registered: ‎07-17-2017
Location: GB
Views: 515
Message 96 of 107

Re: We need you! - no longer available in Europe?

Actually, it does the same thing for any old number
OS1
OS1111
Punch Card
Posts: 55
Registered: ‎07-17-2017
Location: GB
Views: 445
Message 97 of 107

Re: We need you! - no longer available in Europe?

Still just the same :-(
OS1
KPrimeau1
SCSI Port
Posts: 47
Registered: ‎04-05-2017
Location: US
Views: 419
Message 98 of 107

Re: We need you! - no longer available in Europe?

Open your browser in desktop mode.
Chrome settings and check the box.
PsyClip-R
Serial Port
Posts: 56
Registered: ‎06-29-2013
Location: PL
Views: 416
Message 99 of 107

Re: We need you! - no longer available in Europe?

I have tested desktop mode many times, it gives nothing! I know it worked for you some time ago, but it will not solve our issue.

It simply doesn't work for ROE portal.

KPrimeau1
SCSI Port
Posts: 47
Registered: ‎04-05-2017
Location: US
Views: 413
Message 100 of 107

Re: We need you! - no longer available in Europe?

What is ROE portal?

I just removed and replaced it with the same device. No problems here.
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