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discoversumit
Paper Tape
Posts: 4
Registered: ‎03-20-2017
Location: IN
Views: 2,002
Message 11 of 103

Re: We need you!

Getting below error message when updating the IMEI numer 

I get the number by pressing *#06# from phone and typed it in 
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,10165/#/how_do_i

 

Unable to retrieve device information. Please confirm your IMEI/MEID or serial number and try again.
kordo
Punch Card
Posts: 38
Registered: ‎04-06-2015
Location: EE
Views: 1,977
Message 12 of 103

Re: We need you!

Same here, for weeks now.

discoversumit
Paper Tape
Posts: 4
Registered: ‎03-20-2017
Location: IN
Views: 1,974
Message 13 of 103

Re: We need you!

Yepp... I also tried some time back, i just got the phone a month back almost.

Moto team doesn't want to register the phone with them... and they still need us. for what ???

 

drdr1818
Punch Card
Posts: 37
Registered: ‎12-17-2012
Location: US
Views: 1,941
Message 14 of 103

Re: We need you!

I am able to add the IMEI - but can't do

"Update Contact Information / Motorola Feedback Network Participation Preference " the menu item isn't there,

jalexandratos
Punch Card
Posts: 3
Registered: ‎12-04-2014
Location: US
Views: 1,811
Message 15 of 103

Re: We need you!

Seeing the same issue. Anyone have any luck adding new devices to their profile?

 

 

sdzshn3
Bit Torrent
Posts: 1,139
Registered: ‎04-01-2017
Location: IN
Views: 1,775
Message 16 of 103

Re: We need you!

I also added and registered my phone in My Stuff, but it says it can't retrieve details and warranty expire date...


Best Regards, Syed Zeeshan.
surrealjam
Punch Card
Posts: 60
Registered: ‎12-23-2015
Location: GB
Views: 1,707
Message 17 of 103

Re: We need you!

The issue with the "opt in" to join the Motorola Feedback Network not appearing is because the option by default appears to be hidden (see screenshot of page source). If you debug the page and remove the "style=display:none" then the setting appears on the page as described. 

mpancini73
Fanfold Paper
Posts: 5
Registered: ‎06-05-2017
Location: IT
Views: 1,677
Message 18 of 103

Re: We need you!

Yes, we need you Moto.

We need security fix and update.

 

We don't need to try new software, we want update for the software we already have and paid for.

G5 plus is a great piece of hardware but I feel abandoned to myself from Lenovo.

 

I still have security fix at 1th Janauary 2017... six months ago... SIX 

 

Hey Moto... where are you?

 

RainMaker007
SCSI Port
Posts: 145
Registered: ‎01-14-2015
Location: BR
Views: 1,574
Message 19 of 103

Re: We need you!

Just signed my XT1672 to the MFN via the SurveyMonkey method.

 

Much easier than adding the phone via the "My Stuff" Motorola page.

I noticed the "Motorola ID" option is gone from settings on the G5.

I am... well.. Just me!
RainMaker007
SCSI Port
Posts: 145
Registered: ‎01-14-2015
Location: BR
Views: 1,577
Message 20 of 103

Re: We need you!

Try using the serial number instead of the IMEI.

I am... well.. Just me!
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