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OS1111
Punch Card
Posts: 41
Registered: ‎07-17-2017
Location: GB
Views: 390
Message 81 of 103

Re: We need you! - no longer available in Europe?

Don't have the 'phone to hand, currently investigating why people love BB10 so much! I'll attach the serial number this evening. I've entered the model number but my carrier, EE, is not listed. Is there an international or U.K. specific URL I should be using?
OS1
OS1111
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Posts: 41
Registered: ‎07-17-2017
Location: GB
Views: 372
Message 82 of 103

Re: We need you! - no longer available in Europe?

Phone model and serial number now saved in my profile.
OS1
OS1111
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Posts: 41
Registered: ‎07-17-2017
Location: GB
Views: 340
Message 83 of 103

Re: We need you! - no longer available in Europe?

I now get the message "Unable to retrieve device information. Please confirm your IMEI/MEID or serial number and try again." I've entered both IMEI numbers and the device serial number but no joy on either the U.K. nor the global pages.

OS1
Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,745
Registered: ‎02-11-2016
Location: US
Views: 319
Message 84 of 103

Re: We need you! - no longer available in Europe?


@OS1111 wrote:

I now get the message "Unable to retrieve device information. Please confirm your IMEI/MEID or serial number and try again." I've entered both IMEI numbers and the device serial number but no joy on either the U.K. nor the global pages.


I just tested myself using the Rest of Europe site and it registered just fine using the IMEI from the device you put in your profile. Please try registering your IMEI again here: https://motorola-global-en-roe.custhelp.com/app/mcp/my_devices Don't use SN as I know that will likely not work, but IMEI should work on that site.

 

-Tom

 

 

 

OS1111
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Posts: 41
Registered: ‎07-17-2017
Location: GB
Views: 305
Message 85 of 103

Re: We need you!

Huge thanks to everyone who's worked on this. It is now accepting the IMEIs for my G5 and my E4 LTE. I've opted in to the MFN program so now I'll wait and see if I'm accepted.

OS1
PsyClip-R
Serial Port
Posts: 55
Registered: ‎06-29-2013
Location: PL
Views: 304
Message 86 of 103

Re: We need you! - no longer available in Europe?

Oh Tommyboy, you better don't make us full.

I tested it just a sec ago. After I press the button, the webpage reloads/refreshes and nothing happens.

 

You giys at Moto can't ecen test your products and services.

 

Oh, and I beg you not to Post the response unless you are 100% sure.

 

Taking about My Stuff, about 6 months ago I heard tth same from Moto Support. Again Tommyboy, you at Moto don't even have a single answer to your clients.

 

Shame on you!

Moto Sr Moderator
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Location: US
Views: 296
Message 87 of 103

Re: We need you! - no longer available in Europe?


@PsyClip-R wrote:

Oh Tommyboy, you better don't make us full.

I tested it just a sec ago. After I press the button, the webpage reloads/refreshes and nothing happens.

 

You giys at Moto can't ecen test your products and services.

 

Oh, and I beg you not to Post the response unless you are 100% sure.

 

Taking about My Stuff, about 6 months ago I heard tth same from Moto Support. Again Tommyboy, you at Moto don't even have a single answer to your clients.

 

Shame on you!


OS1111 posted before you and said it works. Maybe it is your browser or internet connection?


* Search box is your friend * I don't respond to PM if question belongs in forum
Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,745
Registered: ‎02-11-2016
Location: US
Views: 266
Message 88 of 103

Re: We need you! - no longer available in Europe?


@PsyClip-R wrote:

Oh Tommyboy, you better don't make us full.

I tested it just a sec ago. After I press the button, the webpage reloads/refreshes and nothing happens.

 

You giys at Moto can't ecen test your products and services.

 

Oh, and I beg you not to Post the response unless you are 100% sure.

 

Taking about My Stuff, about 6 months ago I heard tth same from Moto Support. Again Tommyboy, you at Moto don't even have a single answer to your clients.

 

Shame on you!


I tested the IMEI based on the SN in your profile and you're correct, your's is not working. I will escalate it on my end and will let you know as soon at it's fixed.

 

-Tom

PsyClip-R
Serial Port
Posts: 55
Registered: ‎06-29-2013
Location: PL
Views: 256
Message 89 of 103

Re: We need you! - no longer available in Europe?


@MotorolaTom wrote:

@PsyClip-R wrote:

Oh Tommyboy, you better don't make us full.

I tested it just a sec ago. After I press the button, the webpage reloads/refreshes and nothing happens.

 

You giys at Moto can't ecen test your products and services.

 

Oh, and I beg you not to Post the response unless you are 100% sure.

 

Taking about My Stuff, about 6 months ago I heard tth same from Moto Support. Again Tommyboy, you at Moto don't even have a single answer to your clients.

 

Shame on you!


I tested the IMEI based on the SN in your profile and you're correct, your's is not working. I will escalate it on my end and will let you know as soon at it's fixed.

 

-Tom



The problem is databases seem to know almost nothing about my device. E.g. no "apc_code", "bt_id", "carton_id" etc.

Look at the comparison of MotoG2 and MotoG5 below.


Zrzut ekranu 2018-08-23 o 21.04.55.pngG2 vs G5 details from servers - part 1

 

Zrzut ekranu 2018-08-23 o 21.05.23.pngG2 vs G5 details from servers - part 2 

 

PsyClip-R
Serial Port
Posts: 55
Registered: ‎06-29-2013
Location: PL
Views: 183
Message 90 of 103

Re: We need you! - no longer available in Europe?

Tested under:

  1. Desktop: Chrome, Safari, Firefox
  2. Mobile: Chrome, Chrome WebView.

But the problem lies on a database information instead.

 

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