Motorola Community

Moto G PhonesMoto G5 / Moto G5 Plus
All Forum Topics
Options

4 Posts

06-03-2017

IN

7 Signins

29 Page Views

  • Posts: 4
  • Registered: ‎06-03-2017
  • Location: IN
  • Views: 29
  • Message 1 of 6

While opening Google Duo my phone network closes automatically in my Moto G5 plus.

2017-07-06, 6:56 AM

Whenever I open Google Duo on my Moto G5 plus,my Mobile network automatically closing.

Reply
Options

5418 Posts

07-12-2014

US

925 Signins

79600 Page Views

  • Posts: 5418
  • Registered: ‎07-12-2014
  • Location: US
  • Views: 79600
  • Message 2 of 6

Re: While opening Google Duo my phone network closes automatically in my Moto G5 plus.

2017-07-06, 15:22 PM

wrote:

Whenever I open Google Duo on my Moto G5 plus,my Mobile network automatically closing.


Hi Dishon,

 

Do you have other video chat apps on your phone like Whatsapp? Is this incident happening if you use them as well? Have you tried uninstalling and reinstalling your Google Duo app?

 

 

Regards,

JM

Motorola Support

Reply
Options

7 Posts

03-23-2017

IN

35 Signins

350 Page Views

  • Posts: 7
  • Registered: ‎03-23-2017
  • Location: IN
  • Views: 350
  • Message 3 of 6

Google Duo is not working in moto z play, i have downloaded it from Google play store.

2017-07-15, 14:55 PM

_JM wrote:

wrote:

Whenever I open Google Duo on my Moto G5 plus,my Mobile network automatically closing.


Hi Dishon,

 

Do you have other video chat apps on your phone like Whatsapp? Is this incident happening if you use them as well? Have you tried uninstalling and reinstalling your Google Duo app?

 

 

Regards,

JM

Motorola Support


I have downloaded Google Duo app from Google play store but when I open it, automatically it closes. Can you please help me regarding this? 

Reply
Options

175 Posts

12-08-2015

SI

110 Signins

1777 Page Views

  • Posts: 175
  • Registered: ‎12-08-2015
  • Location: SI
  • Views: 1777
  • Message 4 of 6

Re: Google Duo is not working in moto z play, i have downloaded it from Google play store.

2017-07-17, 12:55 PM
It works completely normal on my G5 Plus ... try to reinstall it, clear cache, hard reset
Moto X4
Reply
Options

1 Posts

10-20-2017

IN

2 Signins

12 Page Views

  • Posts: 1
  • Registered: ‎10-20-2017
  • Location: IN
  • Views: 12
  • Message 5 of 6

Re: While opening Google Duo my phone network closes automatically in my Moto G5 plus.

2017-10-20, 18:20 PM

I am facing the same problem.. whenever I try to open my Google duo app on Moto g5 plus, my data goes off and it doesn't work until the sim is closed off.

Can we have the genuine solution for this problem please.

I tried to uninstall and also cleared cache still facing same problem

Reply
Options

2 Posts

10-21-2017

US

1 Signins

24 Page Views

  • Posts: 2
  • Registered: ‎10-21-2017
  • Location: US
  • Views: 24
  • Message 6 of 6

Re: While opening Google Duo my phone network closes automatically in my Moto G5 plus.

2017-10-21, 23:13 PM

Hi Dishon!

I am sorry to hear about your problem... If you  received your phone through your carrier, the phone is usually formatted to the carriers liking. Sometimes with these phones, the carrier restricts certain apps (this can be for a number of reasons). If you purchased an unlocked phone and brought it to a carrier then you shouldn't have any issues. In that case, here are some things you can try:

- Updating the App (If Applicable)

- Update any System Firmware/Software

- Force Stopping the App after it Closes and opening it again. 

- Make Sure you Phone is NOT rooted, if so unroot your phone and try again to install the app.

Hope the above solves your problem!

Jack

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete