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ELK4LIB3Y
SCSI Port
Posts: 41
Registered: ‎08-23-2017
Location: EG
Views: 54,162
Message 1 of 31

battery percentage stuck at same percent after charging

i charged my Moto G5 from 20% to 87% 
after one hour of usage i noticed that it's still the same 87% 
i tried to restart but it was the same 
what should i do?

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 53,916
Message 2 of 31

Re: battery percentage stuck at same percent after charging


@ELK4LIB3Y wrote:

i charged my Moto G5 from 20% to 87% 
after one hour of usage i noticed that it's still the same 87% 
i tried to restart but it was the same 
what should i do?


Hi ELK4LIB3Y,

 

Try calibrating the battery. To calibrate the battery: Hold the power button until the phone reboots > Plug into the supplied charger > Charge to 100% > Leave on the charger for at least an additional hour. Let us know what happens.

 

Regards,

JM

Motorola Support

ELK4LIB3Y
SCSI Port
Posts: 41
Registered: ‎08-23-2017
Location: EG
Views: 53,870
Message 3 of 31

Re: battery percentage stuck at same percent after charging

well this seems to work
but why did that happen in the first place and will it occur in the future?

i got another question please,
is the repeated calibration of battery each day danger or could cause anything
or i just have to do it in case that i have a similar problem
Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 53,867
Message 4 of 31

Re: battery percentage stuck at same percent after charging


@ELK4LIB3Y wrote:
well this seems to work
but why did that happen in the first place and will it occur in the future?

i got another question please,
is the repeated calibration of battery each day danger or could cause anything
or i just have to do it in case that i have a similar problem

We just recommend that you charge your phone properly and power cycle the phone at least once every 24 hours to reset the battery table. You can also click here for more suggestions on how to extend your battery life.

 

-JM

ELK4LIB3Y
SCSI Port
Posts: 41
Registered: ‎08-23-2017
Location: EG
Views: 53,843
Message 5 of 31

Re: battery percentage stuck at same percent after charging

thx
ELK4LIB3Y
SCSI Port
Posts: 41
Registered: ‎08-23-2017
Location: EG
Views: 53,717
Message 6 of 31

Re: battery percentage stuck at same percent after charging

#Moto_JM
hi,
after a couple of days after i thought it worked
it happened today too the same problem 
so what's now?

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 53,683
Message 7 of 31

Re: battery percentage stuck at same percent after charging


@ELK4LIB3Y wrote:

#Moto_JM
hi,
after a couple of days after i thought it worked
it happened today too the same problem 
so what's now?


Next step is factory data reset. Kindly backup all your data and follow the steps on this link: https://motorola-mobility-en-in.custhelp.com/app/home/device/motorola/moto-g5-plus/topic/reset/reset...

 

Make sure that you disable the Automatic Restore option when doing the reset. Test the phone BEFORE installing or restoring ANY of your apps.

 

-JM

ELK4LIB3Y
SCSI Port
Posts: 41
Registered: ‎08-23-2017
Location: EG
Views: 53,678
Message 8 of 31

Re: battery percentage stuck at same percent after charging

ok i did it and it seems to work so far now 
i'll wait couple of days and i'll report back

ELK4LIB3Y
SCSI Port
Posts: 41
Registered: ‎08-23-2017
Location: EG
Views: 53,654
Message 9 of 31

Re: battery percentage stuck at same percent after charging

#Moto_JM 


sry man but it happened again that visual bug thing 
when this happened i tried to press on the battery icon to see the usage 
it says "

Battery usage data isn't available

 

ELK4LIB3Y
SCSI Port
Posts: 41
Registered: ‎08-23-2017
Location: EG
Views: 53,615
Message 10 of 31

Re: battery percentage stuck at same percent after charging

?
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