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Bluboi
What's DOS?
Posts: 1
Registered: ‎01-22-2019
Location: BR
Views: 275
Message 1 of 2

help

my Moto G5 keep doing this thing: https://youtu.be/Y8gBAZme-Tk

 

every time I turn it on ,what should I do?

Senior MotoAgent
Senior MotoAgent
Posts: 1,640
Registered: ‎03-04-2016
Location: IN
Views: 220
Message 2 of 2

Re: help


@Bluboi wrote:

my Moto G5 keep doing this thing: https://youtu.be/Y8gBAZme-Tk

 

every time I turn it on ,what should I do?


Hi Bluboi,

It might be an issue with the hardware, If the problem persists after standard troubleshooting steps and the final step of Factory Reset, and no apps installed /restored - reset phone and problem exists - then service/repair/replace is the next option. 

 

Here are some great troubleshooting videos that cover safe mode, cache clear, and factory reset. Try these suggestions and let us know
https://forums.lenovo.com/t5/Motorola-Owner-s-Blog/The-DIY-Movement-why-not-for-your-phone/ba-p/3375...

 

Note:- Please do take Backup of your device data before performing Factory Data Reset.

 

Thanks

Sandip

Moto Support

 

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