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3 Posts

05-06-2017

United States of America

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  • Message 11 of 58

Re: moto g5 plus wifi calling?

2017-05-09, 20:10 PM

Thanks for your reply. I'm wondering where WiFi calling can be located in the settings. AT&T is my carrier, local rep says if WiFi calling is available, I should be able to find it & enable it. Haven't found it anywhere in settings.

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5 Posts

05-30-2017

United States of America

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  • Message 12 of 58

Re: moto g5 plus wifi calling?

2017-05-30, 1:54 AM

I am also having the issue where wifi calling is not in the settings.

 

 Under "Wireless & Networks" I have the titles: 

  • Airplane Mode
  • Tethering & Portabble Hot Sppot
    • USB tethering
    • Portable WiFi Hotspot
    • Setup WiFi Hotspot
    • Bluetooth Tethering
  • VPN
  • Cellular Networks
    • Data roaming
    • Access Point Names

That is all I have in any of those categories.  I see Youtube videos where people have many more options under Cellular Networks.  Where did they go??

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5 Posts

05-30-2017

United States of America

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  • Message 13 of 58

Re: moto g5 plus wifi calling?

2017-05-30, 2:05 AM

I am also having the issue where wifi calling is not in the settings.

 

 Under "Wireless & Networks" I have the titles: 

  • Airplane Mode
  • Tethering & Portabble Hot Sppot
    • USB tethering
    • Portable WiFi Hotspot
    • Setup WiFi Hotspot
    • Bluetooth Tethering
  • VPN
  • Cellular Networks
    • Data roaming
    • Access Point Names

That is all I have in any of those categories.  I see Youtube videos where people have many more options under Cellular Networks.  Where did they go??

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6008 Posts

10-05-2016

United States of America

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  • Message 14 of 58

Re: moto g5 plus wifi calling?

2017-05-31, 15:35 PM

Hi alexm89,

 

 May I know who's your carrier?

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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3 Posts

05-06-2017

United States of America

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  • Message 15 of 58

Re: moto g5 plus wifi calling?

2017-05-31, 17:25 PM

Still waiting for a reply...

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4 Posts

10-04-2013

United States

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  • Message 16 of 58

Re: moto g5 plus wifi calling?

2017-05-31, 22:09 PM

I do not see any settings to turn on WiFi calling either. I am on Verizon. I used it on my Samsung phones, and used it on my Droid Turbo, all on Verizon. I really need it with my reception problems where I live.

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5 Posts

05-30-2017

United States of America

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  • Message 17 of 58

Re: moto g5 plus wifi calling?

2017-06-01, 3:25 AM

AT&T here.  My phone still won't update past NPN25.137-33 with Android security patch 1/1/17 if that makes any difference.

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3 Posts

06-05-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 18 of 58

Re: moto g5 plus wifi calling?

2017-06-05, 8:35 AM

Hi Jess,

 

I have a Motorola G5 Plus 32GB on the EE network in the UK. The EE network supoorts wifi calling but the G5 Plus DOES NOT SUPPORT WIFI CALLING. This means I literally cannot now make and receive calls in and around our house. I could on my old iphone with wifi calling on EE, but after calling EE to check what the problem was, they told me that no, wifi calling is not available on the G5 Plus.

 

Please explain?

 

Kind Regards,

 

Dan

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3 Posts

06-05-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 19 of 58

Re: moto g5 plus wifi calling?

2017-06-05, 8:39 AM

Jess,

 

It isn't only carrier-dependent. My carrier, EE, supposrt wifi calling - in fact it has been saving our lives for the last year or so in our rural property which has poor signal reception. But I bought the G5 Plus in good faith after hearing what a great phone it is and bingo, no wifi calling on EE here in the UK. I cannot make or receive any calls now and I am VERY dissapointed. EE have confirmed to me that the G5 Plus does not itself support wifi calling - is it also country-specific, for some reason? Have you hobbled the European versions?

 

Kind Regards,

 

Dan

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6008 Posts

10-05-2016

United States of America

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  • Message 20 of 58

Re: moto g5 plus wifi calling?

2017-06-07, 20:51 PM

Hi DanRoland,

 

 This phone supports wifi calling. Have you checked all settings on the phone to check if Advance 4G LTE mode is enabled? Have you tried to insert the same sim card to another phone to check if it has wifi calling?

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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