Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G5 / Moto G5 Plus
All Forum Topics
Options

3 Posts

06-05-2017

United Kingdom of Great Britain and Northern Ireland

6 Signins

58 Page Views

  • Posts: 3
  • Registered: ‎06-05-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 58
  • Message 21 of 58

Re: moto g5 plus wifi calling?

2017-06-07, 21:00 PM

Hi Jess,

 

Thanks for your reply.

 

I don't have that option, where is it? I have 4G selected already. The sim I use came from my iPhone, which had no problem with WiFi calling. My wife's very cheap LG phone works fine with WiFi calling in our house.

 

Thanks,

 

Dan

Reply
Options

4 Posts

10-04-2013

United States

3 Signins

35 Page Views

  • Posts: 4
  • Registered: ‎10-04-2013
  • Location: United States
  • Views: 35
  • Message 22 of 58

Re: moto g5 plus wifi calling?

2017-06-08, 16:38 PM
WiFi call works for me on a Samsung, a Pixel, and an iPhone, but not not this Moto G5 Plus. Same sim card, same carrier (Verizon). Looks like the Moto G5 has a problem.
Reply
Options

6179 Posts

10-05-2016

United States of America

707 Signins

60342 Page Views

  • Posts: 6179
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 60342
  • Message 23 of 58

Re: moto g5 plus wifi calling?

2017-06-13, 21:36 PM

Hi DroidMaxxHDFan,

 

 Have you tried to use different sim cards and see if that would work? Have you checked with Verizon if your Wifi calling on their end is activated?

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
Reply
Options

4 Posts

10-04-2013

United States

3 Signins

35 Page Views

  • Posts: 4
  • Registered: ‎10-04-2013
  • Location: United States
  • Views: 35
  • Message 24 of 58

Re: moto g5 plus wifi calling?

2017-06-14, 6:13 AM

If you read my post, I addressed all of those questions. I tried 3 different sim cards. Yes wifi calling is activated, as I use it on all of my phones. You shoiuld know whether your phone has the capability, but apparently you do not.

Reply
Options

1 Posts

06-14-2017

United States of America

1 Signins

55 Page Views

  • Posts: 1
  • Registered: ‎06-14-2017
  • Location: United States of America
  • Views: 55
  • Message 25 of 58

Re: moto g5 plus wifi calling?

2017-06-14, 11:28 AM

I'm having issues with this also. Verizon is also my carrier. Done everything I can that they say and have reached a dead end. Puzzling. Pleae help. Thank you!!!

Reply
Options

33 Posts

08-31-2015

United States of America

90 Signins

826 Page Views

  • Posts: 33
  • Registered: ‎08-31-2015
  • Location: United States of America
  • Views: 826
  • Message 26 of 58

Re: moto g5 plus wifi calling?

2017-06-14, 13:17 PM

As a newbie to smartphone use please consider the source for the following comments.  Got my 5G Plus recently after years of using only "dumb" phones.  Heard it could make and receive "wifi" calls.  I "assumed" it could do this out of the box and of course it could not so did some research to see what the problem was.  Here's what was found so far.

   The phone needs to be directed to use wifi by an app.  The internet has no knowledge of your phone number without it being told by some intelligent app.  For a wifi call to happen BOTH parties need the identical app such as "messenger" by facebook or "Viber".

  I did not see this mentioned in this thread so thought it might be helpful to some to point this out.

Reply
Options

33 Posts

08-31-2015

United States of America

90 Signins

826 Page Views

  • Posts: 33
  • Registered: ‎08-31-2015
  • Location: United States of America
  • Views: 826
  • Message 27 of 58

Re: moto g5 plus wifi calling?

2017-06-14, 17:39 PM

Looking further into this I see the info I was told (by AT&T customer service) is wrong.  You don't necessarily need an app to have wifi calling.  Some newer type phones come with an option to turn on the feature.  This video  https://www.youtube.com/watch?v=HfhHHNR2Y_4   explains how to do it with iphones and android phones.  For us it says to go to SETTINGS and then ADVANCED CALLING where the switch will be found.  However I now see what people are complaining about.....these settings are not to be found.

   Perhaps the closest thing to it on the G5 plus is to be found under SETTINGS, WIRELESS and NETWORKS, then  MORE.  There you see Airplane mode, Tethering & portable hotspot, VPN and Cellular networks.  None seem to approach a solution.

  So where do you turn on "wifi calling" with the G5?  I am in a marginal reception area where AT&T is the only choice and could really use this feature.

Reply
Options

60 Posts

12-18-2012

United States of America

57 Signins

476 Page Views

  • Posts: 60
  • Registered: ‎12-18-2012
  • Location: United States of America
  • Views: 476
  • Message 28 of 58

Re: moto g5 plus wifi calling?

2017-06-15, 3:11 AM

AT&T doesn't support WiFi calling or VOLTE on non AT&T devices. I wish it did.

Reply
Options

12 Posts

05-24-2017

United States of America

14 Signins

82 Page Views

  • Posts: 12
  • Registered: ‎05-24-2017
  • Location: United States of America
  • Views: 82
  • Message 29 of 58

Re: moto g5 plus wifi calling?

2017-07-17, 17:00 PM

Not on mine, I have wifi calling, but it automatically cuts off 4 G when wifi available. Can't figure out how to turn it OFF

Reply
Options

12 Posts

05-24-2017

United States of America

14 Signins

82 Page Views

  • Posts: 12
  • Registered: ‎05-24-2017
  • Location: United States of America
  • Views: 82
  • Message 30 of 58

Re: moto g5 plus wifi calling?

2017-07-17, 17:01 PM

How do you turn it off, is so desired

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms